Test My AllergyReviews of testmyallergy.com

Response from Test My AllergyMay 12, 2021

Hello Kariss, thank you for reaching out; it's a shame you have given us a 1-star review; I can see that the Customer Service team have been working hard to understand the science of the other test that you are comparing us to; however, you have refused to give this to us. We need to know this to ensure we are comparing 'apples for apples', if you will. Our Scientific Development Manager, Dr Enzo Fornari, has been asking these questions because we need to understand better what test was used on this other test for the diagnosis of your allergies. Our blood ELISA (Enzyme-Linked Immuno-Sorbent Assay) test define only an intolerance/sensitivity as a specific IgG4 (IgG4-mediated) and an allergy as a specific IgE (IgE mediated) reaction. It is important to note that blood tests alone are not a substitute for seeing a doctor, particularly if you are feeling unwell. There are many different tests on the market that can be used to check food/environmental immunological and non-immunological reactions. The reason why we asked you about which test was used for your diagnosis is that we have scientific evidence showing that some tests must be used in combination to confirm or exclude allergic reactions. For example, it is well documented in the scientific literature that SPT (Skin Prick Test) normally overestimates allergies (around 50%), and a blood test is normally used in combination with that confirm or exclude an allergic reaction. Unfortunately, you only said that you had done a test in the hospital does not give us enough information to check or compare our results. Our test results show you a broad range of reactions; in fact, we are using an international WHO recognised measurement scale from 0.36 U/ml to >100 U/ml. Any reaction ≤0.35 U/ml will be reported on the test result as no reaction. Without any further information about your diagnosis and the test used, we are unable to help you.We hope that helps you to understand why these questions were asked, and we hope that you'll reach out so you can amend/remove this review. Thank you.

Response from Test My AllergyMay 12, 2021

Thanks for reaching out, we have asked to see your details so we can help track your results. You'll be pleased to know that as of May 12th, we have no outstanding samples to test, so this is probably an easy fix that we can resend them if your email has gone into junk. Please do respond so we can find your details and help you to remove this review. We have a 24/7 LiveChat team and email support to ensure you don't need to use third party websites like Trustpilot. We look forward to hearing from you so that we can ensure you leave satisfied.

Response from Test My AllergyMay 7, 2021

Thank you for reaching out Heather, we have sent you a Find Reviewer request so we can look into this review and check the validation on the tests that your daughter had. We always offer regulated, validating testing, so if there has been an issue, we can quickly identify, and offer a free retest or full refund. Please do get back in touch.

Response from Test My AllergyMay 7, 2021

Thanks, John, we have a strict procedure in place to ensure that we are not delayed on hair testing, and at this moment, we have no outstanding tests. We have reached out to find out your details so we can locate your sample to help your get your test and amend this review. As we have 24/7 LiveChat which is easily reached and available at all times, we believe this review might not be fully correct. We look forward to your response. *Update* Unfortunately, John did not reach out, so we cannot quantify this review. However, we have full Test Facts on each of our product, so you know exactly what you're buying, and there is nothing hidden from the purchaser. You can also see our full range of tests (https://www.testyourintolerance.com/bioresonance-intolerance-tests/) This is why we actively work with Trusted Shops and not Trust Pilot, which can be seen on our front page. At Trusted Shops, all reviews are verified purchases that have experienced our full journey.

Response from Test My AllergyApr 26, 2021

Thanks for the amazing review, Agnieszka! We're so glad we could help you identify the items that were causing you problems!