tesery.comReviews of tesery.com

Response from tesery.comOct 30, 2025

Thank you for taking the time to provide this feedback. We are sincerely sorry that you have still not received your order, especially since this is a replacement shipment that our team sent out for you. We are truly glad to hear that you found our support team to be fantastic and helpful in resolving the initial issue. However, we completely agree that until you have the paid-for products in your hands, the experience remains disappointing—and rightly so. Our goal is to deliver the goods, not just good customer service. We hope to solve the final delivery problem for you immediately. In order to personally investigate the whereabouts of the reissued order, please provide your original order number. Upon receiving your order information, we will immediately inform you of the tracking result. We recognize your frustration and we want to ensure you finally receive the products you paid for. Please reply with your order details so we can take immediate action.

Response from tesery.comOct 27, 2025

Thank you for taking the time to review our customer feedback before making a purchasing decision, and for providing us with your honest assessment. We completely understand why a 61% rating would cause significant hesitation and lead you to seek alternatives like Amazon, especially when you are looking for reliable shipping and a positive overall experience. We are sorry that our collective reviews currently portray an image that rightly suggests "avoid, avoid, avoid." We are glad to hear you specifically like the aesthetic of our Model 3 steering wheel cover—we believe in the quality and design of the parts we source. However, we acknowledge that product design means very little when it's overshadowed by poor service. Your decision highlights two critical areas where we must immediately improve: Shipping Speed: The repeated complaints regarding delivery times measured in weeks, not days, is a major systemic issue we are actively working to overhaul with our logistics partners. Overall Customer Experience: The low rating points to fundamental problems with communication, quality control, and order fulfillment that we are urgently addressing across all departments. We respect your decision to choose Amazon for the convenience of next-day delivery. Ultimately, your time and trust are important, and we failed to demonstrate that we could meet the service standards you expect. We appreciate you giving us the chance to read your thoughts. We will continue to work hard to improve our operation in the hope that if you ever consider a specialized accessory again, our ratings and service will have improved significantly to earn your business.

Response from tesery.comOct 27, 2025

Thank you for contacting us and for sharing the details of your experience with the center caps. We sincerely apologize for the confusion, the incorrect information you received from our "support" team, and the overall frustration this situation has caused. We are very sorry that a member of our support team attempted to argue with you and insisted that "there's no other type of center caps." This is unacceptable. Our team should be focused on listening to your specific situation regarding your aftermarket wheel covers and providing accurate solutions, not debating compatibility. We are committed to reviewing this interaction and providing additional training to ensure our representatives handle fitment issues with professionalism and accuracy. We hope to resolve this issue for you as quickly as possible and make the return process as easy as possible. Given the inaccurate information you received, the shipping hassles, and the time it took you to resolve this issue, we will have a dedicated customer service representative contact you immediately to follow up on this matter. Since you plan to order from us again, we can absolutely ensure that you receive your unused discount. Instead of applying it to this return, we will send you a new, unique 10% discount code to use on your next order, making it easier for you to place an order once you find the right part. Thank you for giving us the opportunity to correct this issue. We value your business and look forward to earning your trust again with your next purchase.