tesery.comReviews of tesery.com

Response from tesery.comNov 10, 2025

Thank you for reaching out to us regarding your order. We sincerely apologize that you have not yet received your item, and that after two weeks, the shipping status lacks the specific arrival details you expect. We completely agree with you: when paying close to $500 for a product, you absolutely deserve and should expect clear, precise, and consistent updates on the status of your shipment. It is unacceptable that the tracking information simply says "shipped" without providing a delivery timeline. Please contact our customer service email [email protected] and [email protected]. We hope to address the issue of missing information immediately and ensure that you are clearly aware of the estimated delivery time. We apologize again for the poor tracking information and the delay. We are committed to increasing transparency and improving our communication standards for high-value orders like yours.

Response from tesery.comNov 10, 2025

Thank you for taking the time to provide this feedback. We sincerely apologize that our "rate reminder" emails have been overwhelming and that you feel they constitute "email terror." We understand that excessive or persistent emails are intrusive and frustrating, and we are very sorry that our communication frequency has negatively impacted your experience. This is certainly not our intention. We will immediately review our automated communication settings, specifically the timing and frequency of our rating and review requests, to reduce the volume and prevent this kind of negative experience for our customers in the future. If you would like us to manually ensure that you do not receive any specific reminder emails related to recent purchases, please contact [email protected]. We appreciate your honest feedback, which helps us refine our communication practices to be less disruptive and more respectful of your inbox.

Response from tesery.comNov 10, 2025

Thank you for providing this detailed and helpful feedback regarding the installation of your product. We are sincerely sorry to hear about the difficulties you encountered, especially that your glass broke during the process. We regret that the non-functional QR code for the video instruction was a "major bummer" and contributed to your decision to proceed without visual guidance. The installation video is meant to be a critical resource, and the fact that the link was broken is unacceptable. We are taking immediate steps to verify and correct all QR code links across our products to ensure this never happens again. We also appreciate you clarifying the purpose of the included bar—that it is for moving the seal out of the way, not for prying up the glass. We agree that our written instructions are not perfect, and your note is invaluable for revising them to prevent future installation errors and potential damage. We apologize that the lack of clarity led to a problem on your part, which we believe could have been avoided with clearer instructions and a working video. We are committed to improving our installation support using your feedback. Thank you for helping us make this process better for all future customers.

Response from tesery.comNov 6, 2025

Thank you for contacting us regarding the order. We are very sorry to learn that you have not received the goods yet, although the tracking information shows that the package has been delivered to your doorstep. We understand how much trouble and worry a lost package can cause you. We will contact the carrier immediately to inquire about the delivery status. Please send an email to [email protected] and provide your order number so that we can investigate as soon as possible and keep you updated. We will do our best to solve the problem for you as soon as possible.