tesery.comReviews of tesery.com

Response from tesery.comNov 6, 2025

Thank you very much for your feedback! We are genuinely pleased to hear that you find our products to be different and great. We put a lot of effort into sourcing unique and high-quality accessories, so that compliment means a lot to us. However, we are deeply concerned and apologize for the terrible experience you've had with our shipping, particularly that you haven't received most of your orders. This is unacceptable, and completely undermines the quality of the products you appreciate. We understand that good products mean nothing if they never arrive, and we apologize for this significant failing in our logistics. We are committed to making this right and getting your complete order to you as quickly as possible.

Response from tesery.comNov 5, 2025

Thank you for contacting us. We are very sorry to hear about the serious issues you are experiencing with the 7-inch monitor. This is clearly unacceptable, and we deeply regret the frustration and disappointment this has caused. Please accept our sincerest apologies that the monitor appears to be burned out and stopped working after a single attempt to connect it. Furthermore, a steering wheel that makes noise when turned indicates a significant quality or installation defect that needs immediate attention. Please contact our customer service email [email protected] and [email protected] for this matter. We will do our best to help you solve it. We appreciate you bringing these serious quality control issues to our attention and thank you for allowing us the opportunity to correct them.

Response from tesery.comNov 5, 2025

Thank you for letting us know about the shipping duration. We sincerely apologize that your shipment took slightly longer than expected. We understand that waiting for an order can be frustrating, and we are sorry for any inconvenience this delay may have caused. We are continuously working to optimize our logistics and shipping partners to ensure faster and more consistent delivery times for all our customers.

Response from tesery.comNov 4, 2025

Thank you for providing such thorough and detailed feedback regarding your experience with your recent order. We are truly sorry to hear that we not only failed to meet your high hopes but also delivered an extremely disappointing experience across multiple crucial areas. We have verified your situation. Your order has exceeded two months up to now. According to the date, it has indeed exceeded the warranty period. During this period, our client also got in touch with you and provided a cleaning method for the seat cover. If it doesn't work, you can also try other cleaning methods. Although the white seat covers are aesthetically pleasing, they tend to get dirty easily and need to be cleaned regularly every week. We will gradually improve the problems you have encountered, such as slow logistics and untimely customer service response. Thank you for raising these questions. Your detailed feedback is crucial for us to improve product procurement, significantly enhance customer service training, and optimize logistics.

Response from tesery.comNov 3, 2025

I'm so sorry to hear that several of the products you ordered did not work out. We understand how frustrating it is when accessories don't fit or connect properly, especially after you've waited for them to arrive. We want to resolve this for you immediately and ensure you get a full refund for the items you cannot use. We will contact a customer service representative to help you solve these problems. If you can provide any additional information to help solve the problem, please contact our customer service email [email protected] and [email protected].

Response from tesery.comNov 3, 2025

Thank you for sharing your candid feedback. We take your comments about our service very seriously: We sincerely apologize that our product listings were confusing or inaccurate. Clear and honest product information is essential, and we regret that our descriptions failed to meet your expectations. We are initiating an immediate review of our product page standards to ensure all listings are precise and clearly describe the items being sold. We understand that extremely long shipping times are a major inconvenience and a primary source of frustration for our customers. We are actively working to improve our logistics and fulfillment speed to eliminate these delays. We understand that these failures result in a poor shopping experience, and we apologize for not earning your recommendation. Your feedback is invaluable as it highlights the critical areas where we must make significant and immediate improvements. If you would like to further discuss your specific order and these issues, please feel free to contact our customer service email [email protected] and [email protected]. We are more than willing to personally review and resolve any outstanding issues.