TerrysfloristReviews of terrysflorist.com

Terrible experience from taking the order to "delivery". Besides having to repeat myself several times during the order process, they could not deliver same day but set the expectation for delivery the following morning (24 hours later.) By the time they delivered the flowers - 30 hours later - the recipient was discharged from the hospital. No email that "delivery" was even made. Forget trying to call customer service. You speak with MaryJane, Joy or Bernadette who are in another country. They are only out for your money. Stay away from this "florist"!

They charged me for an order they couldn't fill and have not refunded my money.

I can't leave a zero. Terrible quality that was nothing like advertised. Delivery was 3 days late and the arrangement was already in poor shape. DONOT USE THESE CROOKS!

I could take time to provide details of my experience but it would be redundant. Every review I read here is my story in one way or another. I suspect that Roses by Ruth is a related scam business because I experienced the same issues with them…lying, supply issues, canceled order. I’d hoped Terrys would be different. With Terry’s a bouquet was actually delivered but it was absolutely nothing like the image of what I ordered and it was pathetic…about 1/3 of the flowers shown in the arrangement I paid for and in no way was done by a professional florist. Obviously I should have done research on the company before placing my order. I hope the reviews on this site will prevent others from falling for this scam.

SCAMMERS! BUYER BEWARE! Ordered florwer’s for my sisters funeral. NEVER arrived! Then ordered from their sister company Nora’s Flowers; never arrived. They should be ashamed of themselves! Disgusted with this company. It was a complete disrespect and embarrassment for my family.

ALWAYS check reviews before ordering! That the lesson I learned after ordering from this “business”. Ordered birthday bouquet for a friend (the expensive upgrade) and what was delivered looked like a gas station bouquet for $5.99! I was so angry and embarrassed. In the end I did get a refund but what a freaking hassle!!

I ordered the Heartfelt Condolences arrangement for a funeral from the Terry’s Florist website website on 8/28. When the flowers were delivered I was shocked and embarrassed. The arrangement delivered looked nothing like the “premium” arrangement I ordered and paid extra for. When I sent an email to their customer service asking for a phone call to reach a resolution for this problem they sent me an email. They apologized and said they were processing a $25 refund for me. They said this was to make things right. I definitely did not agree that this “made things right.” The flowers were for a funeral and the arrangement was not the size or quality that I paid for. At best, it was half what I paid for. Terry’s Florist is not a reputable or trustworthy business. I definitely do not want anybody to experience the poor product or poor customer service that they offer. Definitely choose another florist!!

After reading all these 1 stars we were worried about our purchase as we made the decision quickly and only did some DD afterwards. But the service was delivered exactly as described and on time. So no this is not a scam. We are happy with the purchase, our family is happy. Maybe a little pricey but the flowers turned out beautiful. Would recommend.