TerrysfloristReviews of terrysflorist.com

Two of the flower arrangements I ordered were inappropriate substitutes. I ordered a bright white flowers roses and lilies, with blue flowers and it was very tall and large. so it had an hourglass vase. Large blue bow The second one had purple flowers was tall and had some white in it. Same vase What they sent were two exact replicas!! Not even different line in photos. with a skinny vase, with all white flowers, the flowers were not tall cause the vase was inappropriate so it was flat and across… the vases were clear and you could see the green Sponges used for flowers. . No bows I ordered both their highest priced premium. Their excuse was that they are allowed to do replacement flowers. I understand that but there were no replacement flowers. The blue and the purple that were not there at all- not replaced with a different blue or purple flower. They didn’t substitute the purple and the blue flowers with something similar. It was just all white. No bows . took pictures of what they sent I took a picture of what their order is and it’s not even close. You order from a one 800 with someone who has English as a second language , they make the flower arrangements in Sterling, and the complaints go through an email to someone you don’t know where they are. So their system seems very fractured. The way this store is presented is that it’s a mom and Pop place - it’s not . So you don’t know what you’re going get when you order something from them by phone and you’re not in person pointing out what you want. They have not responded to me when I asked for a partial refund. I may have to escalate this with my credit card company. I would include photos if this site would allow it

Zero stars all lies paid for a huge Mother’s Day bouquet to be delivered Saturday. No flowers no nothing but they took the money. Called and got lies. They said they sent an email which they didn’t. No flowers. than was told not enough help or flowers yet they were closed on Mother’s Day Don’t use them ever no return call or no refund as of yet

Placed a Mothers' Day order online, which was accepted. Mothers' Day came and went, no flower delivery. When I called the following morning I was told that there was a 'supply chain problem' and the order could not be filled, and, they were unable to substitute. They said an email was sent on the same day the order was placed explaining such, this is not true. I did get an email reply after I called. DO NOT DO BUSINESS WITH THESE PEOPLE.

Biggest scam company ever! They pretend to be “local”. I placed a $200 order, it said online if you order before 2:00 PM it’s same day delivery. At 2:18 PM I got an email that “unfortunately their supply did not come in as scheduled” and that they were canceling my order and I would see a refund in 3-5 days. I wish I had seen the negative reviews before I ordered. Now I have to battle with them to get my refund.

I placed an order for a delivery to a funeral house. The order was cancelled due to lack of stock and email for refund was sent to me but what is more disappointing is that they didn't show their stock beforehand when placing the order. My delivery was scheduled for 10 am and they informed at around 11:30 am. I had to look for another florist who can deliver it which was troublesome.

I went with this florist becuase they said they could get flowers to my sick friend in the timeframe I wanted. Instead they took my order and emailed me first thing in the morning that "oh we have a supply issue." Absolutely unacceptable. I wish I had seen the reviews before I ordered from them. Absolute garbage customer service. Don't buy from here.

I placed an order March 5, 2026, to be delivered on March 6 at 11 AM. This was for an 85th birthday in Laveen, AZ. Sadly, there was no delivery. The “deluxe” bouquet was over $100 with delivery. And, YES, the charges were accepted and seen on my USAA card, but listed as PENDING. I tried to reach this florist, but no answer. Finally this morning, March 9, 2026, someone answered the phone. Poor girl. She was not sure exactly what was going on and put me on hold for 8.5 minutes. On her return she said she was UNABLE to reach the DELIVERY TEAM.. Neither I nor the recipient were notified that there would be no delivery. I repeat, “My order was for a deluxe bouquet well over $100 plus delivery.” There have been a number of reports just like mine, but I foolishly did not research prior to order. I’m reporting this “business” to the Better Business Bureau there in Phoenix. I have also contacted my USAA account. The charges are listed today as PENDING. I am not sure about this outcome. JHJ Charleston, SC

I placed two orders for more than $125 each within ten days to the same address in Seattle from this florist; the florist charges a $19 “service charge” which you only learn at checkout. The first order arrived. The second one didn’t. The orders were for an ailing relative. I emailed the morning after the second order was supposed to arrive and they just said they were looking into it. Even when I explained the flowers were for someone who was very ill they offered no concern, and no solution. Having received no help by email I called customer service which is outsourced. After a long wait they said there was an attempted delivery but no one answered the door. This is completely false - there are people there around the clock. Then they said the flowers would be delivered the next morning. It’s 6 pm local time and there are no flowers - they are now three days late. Unfortunately my relative is now unconscious and will not get any enjoyment from the flowers if they actually arrive. I have emailed customer service three more times. They are not responding. Terrible business owned and run by dishonest people.