TerrysfloristReviews of terrysflorist.com

Zero stars should be an option. I ordered three days before the delivery date, and the driver didn’t wait long enough for my mother‑in‑law to get to the door. I was told a tag should have been left so she could request a re‑delivery, but no tag was found anywhere. I had to call three different times, which completely ruined the surprise. The wait times were long, and the customer service was not helpful at all. When my mother‑in‑law called to ask about the re-delivery, they told her I had to call, making the whole situation even more frustrating. So far, I’ve spent a lot of time and money, ruined her surprise, and have received nothing in return. Use another company.

Absolutely cannot recommend ordering from terrys florist. Ordered flowers to be sent to the hospital for my mom. Sure, its over the weekend so I'm giving them time.... FIVE DAYS LATER I still haven't received her flowers and she's being moved to rehab. When I call them to ask what's going on, they tell me that they need to investigate it on their end and ask the delivery driver where it was delivered. I'm telling them I never received my order ($170 total!), I've been with her at the hospital every single day and I just want them sent to her rehab or cancel the order. They are refusing to do so! Won't do anything until they hear from their delivery driver?!?! Please don't order from Terry's florist, you will regret it like I do!!

My order for my fiancé was not complete and dealing with the rep was atrocious. Telling me nothing was left off the order when I am looking at the invoice they charged and not received. Will not use this company again. Don't use this company!!!!

I should have read the reviews first. They are terrible. Do not recommend

I wish I’d read the reviews. The arrangement that I sent weren’t delivered. When asked, they said there was a supply issue. There was no notice, no effort t communication. I’m quite angry.

I am furious with Terry's Florist. I ordered flowers for my grandmother's visitation, which I was not able to attend due to health reasons. I only found out today (two days after they should have been delivered) that they never arrived. I had to email them to find out they had a "supply issue" that they never bothered to tell me about. Hoping I get my refund. Do not use them.

I placed an order online for next day delivery of sympathy flowers to an out of state friend. Later in the day I received an email telling me the order had been cancelled due to "supply issues". When I called to ask if a different arrangement was available, I was told that they would not have more flowers available for a few days ! I don't understand how a legitimate florist can run out of flowers on a Tuesday ! When I then saw other negative reviews regarding poor quality products and service, I decided that I had dodged a bad thing. I was successful in ordering from another local florist.

If I could give them no stars, I would. The flowers did not arrive for the funeral service, and I was given the runaround when requesting a refund. It was the worst experience I have ever had with a floral company. In my 25 years of ordering flowers, I have never had to worry about the flowers arriving on time. DO NOT order anything from them. I will be reporting them to the Better Business Bureau and the attorney general. It's a rip-off scam!