TerrysfloristReviews of terrysflorist.com

the WORST i ordered for a sympathy of the passing of my infant niece to my sister AN all purple flower NO OTHER COLOR arrangement in a tall clear vase called Perfectly PURPLE Bouquet for 84$ which is the color we honor my Niece with in the family on her anniversary as we did at her funeral ....instead they sent a short Valentines arrangement in a square RED vase with white red an 2 purple flowers in and when i complained how wrong the arrangement is they said sorry for the inconvenience heres 10$ have a nice day ! are u kidding me? i just wanted them t send the CORRECT flowers but nope they dont care ! NEVER EVER USE THEM the worst NO STARS ! seriously stay away they dont care they just take your money and thats it .

I ordered a premium bouquet for a sick relative. The order showed up on time but was 1/4 the size and looked nothing like the photos on the site. Basically what amounts to a $10 grocery store bouquet for $100+. The customer service is atrocious. They said they can substitute per their policy but would not address the quantity/size issue at all. Do NOT use this vendor.

I placed an order on their 800 number for a specific bouquet of flowers on Monday to be delivered on Wednesday for an anniversary.  Their website claims they would send an order number in their confirmation email.  I got an email but there was no order number in it.  Wednesday afternoon the flowers had not arrived so I called the 800 number,.  They assured me the delivery was en-route.  An hour later I get a voicemail stating the specific bouquet I ordered Monday was not available, could they substitute and deliver it Thursday.  I called (was on hold for 20 minutes) and told them to forget it.  A day late and not what I was assured I could get when I  ordered is totally unacceptable.  I'll be watching my AMEX and will dispute if a charge ever shows up.  I wish I had found this page sooner.

Ordered flowers for a funeral service 3 days before the service. They call me the afternoon they were suppose to be delivered and say they can't deliver because they don't have inventory. This place is a scam!! Apparently it's a call center somewhere on the other side of the world. Please do not order from this place!!!

If there was an option to give zero stars, I would. Their website is full of lies - nothing is fast, free or delivered same day. I ordered a nice bouquet of which their website indicated was available first thing yesterday morning. They waited until 6:33pm to call me and tell me they didn’t get their flower delivery and would have them put the door the next morning. Then they call me at 2:00pm the next day to tell me they won’t be able to deliver them until tomorrow. DON’T USE THIS FLORIST! SCAM ALERT! Absolutely no sense of customer service whatsoever.

I could kick myself for not checking online before placing my order. This was for a funeral. They took my order and, of course, my money. I got a text after hours saying 'we're sorry; we cannot fill your order due to supply chain issues. Are you ok if we fill it tomorrow?' This is accompanied by a voicemail from someone that sounds like they're in the Philippines with the exact same message. Like a dummy, I said, 'sure, if you can guarantee it'. Needless to say, another day has come and gone. I only get a long 'on hold' or a Voicemail which doesn't get answered. I've texted back to the same number they texted me from and have said 'contact me immediately!'. Of course, no text; no call back. Now to call my bank and file a claim for my money. This should be interesting! I hate that so much of the floral business is now online. So hard to find a bricks and mortar florist with a person you can talk to. This is the last time I ever order from Terry's Florist or any other .com site for flowers. Caveat Emptor!

They promise same day delivery only to call you at the end of the day to let you know they don't have the flowers and push it off two days. Then they call again on Monday when the flowers were supposed to be delivered at 4pm in the afternoon to tell you they have to push it off again. Thankfully they cancelled and refunded. I will not order from them again. Do not recommend.

I ordered funeral service flowers over 24 hours in advance of the funeral. The day of the funeral I received a call that they didn't get their flower order so they asked if the delivery could be delivered the following day, obviously too late for the funeral so I changed the delivery to the recipients home for the next day. I got a call again the next day that the flowers still didn't come in and they wanted to delay delivery yet another day. I agreed to delay again. Then when they were supposed to be delivered I called to check the status and was left on hold for over 1/2. Finally I was told again that their flower delivery didn't come in and they asked if they could deliver the following Monday. I let them know that this was for a FUNERAL, and that it was insulting to deliver flowers three days later and I cancelled the order. I was told I would get a confirmation email of the cancellation which I did not. I never received a confirmation email of the order either but did see that the fee was deducted from my checking. I tried to call back to check the status of the cancellation and credit but was left in the recording hell again for over a half hour so I hung up. The following day I still had no email confirmation but I did see the credit in my bank account. I noticed after the fact that there were numerous negative reviews online for the same issue. DO NOT USE this florist. Don't make my mistake and hopefully folks read reviews first.