TerrysfloristReviews of terrysflorist.com

DON’T USE THIS FLORIST! I ordered flowers for my brother-law’s funeral and got a call on the day of the event to tell me they had run out if flowers and had to cancel my order.😱 I actually had spoken to a person at the florist who assured me the delivery would be on time. The actual person who called me to let me know the order was canceled was not even from the shop! I actually had a hard time understanding her English. I’m called the florist directly and have asked them to have Terry, the OWNER return my call but no one knows when she’ll be in😬 Now they tell me my refund will take 4-5 business days. This is unexceptable! Now I’m praying they will refund my money. Bad business!

HORRIBLE!!!! If I could give them a zero rating I would! That’s exactly what I got is zero flowers on the date promised. I ordered flowers the day before I wanted them delivered. They claim to be local, and same-day delivery. They called me at 5 PM on the date of delivery and ask could they deliver the next day which was unacceptable! I tried to call a local number and all I got is a call center.

last year I ordered flowers about 2 days before my return home for my wife, the day of my return I get an email saying sorry but we can not fulfill your order you will receive a refund in 3-5 business days. I know oopsies happen, I ordered on 3/14/2023 again I ordered the Tulips the picture said the arrangement would be as pictured. I also wrote a message for a card, at the end I put I love you. Well the flowers came they were in full bloom and one even was wilting to the point it was facing the ground. They were NOT even tulips and had about half of the amount of flowers that were pictured on the site. Then the card said I lo ve you the word love was broken in half and on two separate lines. I had received an email showing my message confirming the order and it clearly had the word LOVE as one word. My wife is a grammer major so she noticed this right away, so wrong flowers, wrong amount of flowers, almost dead flowers, and messed up my message, they didnt get anything correct. After reaching out they responded with we are sorry for the error we will be refunding you 17.99 (the delivery fee) and by the way you will get that within about 3-5 days. WOW nothing correct and now I have to wait for 1/4 of what I paid to be refunded. Burn me once shame on you burn me twice shame on me there will not be a third time

They said they are locally family owned. They are not and it goes through a call center. They cancelled the order the day before the funeral and luckily I was able to find a reliable florist.

Do not trust this florist. Even though the ordered a particular bouquet that said “same day delivery” I was assured that the order would be delivered to the hotel right down the street, by 1 o’clock, The next day. When I got to the hotel, no flowers. Besides screwing up the surprise, they were impossible to get in touch with. When I called, I got “Press one for new orders, press 2 for existing orders” so I pressed two, and did not get through to anyone. Calling back, I pressed one, and low and behold, someone answered. when I inquired about my order, I sat on hold for 10 or 15 minutes. So I called back and sat on hold again for 10 or 15 minutes. After the third time, I got through to somebody and insisted not to be put on hold, yet they put me on hold but miraculously got back on the phone Within seven minutes and asked “is it OK if we deliver your flowers tomorrow instead?” I said no, and want my money back. Now I have to call my credit card company and file a complaint. I should have looked at the reviews before I use these people. Scammers to the core. Unbelievable. Avoid these people!

I should have known better to look before I leaped. Not checking for an online experience was my fault. Granted one shouldn't have to do that but it seems it should have been. Same story has the past 1000 people. Never delivered. When I reached out to them they were pleasant on the phone but unapologetic in truth. But what they didn't know is that they messed with the wrong fellow. US Army Ranger Recon Veteran who knows his way around and the AG of Texas. SO I filled out the paperwork online but to even more importantly was the reason for the flowers. My special Teacher just lost her staff member to a gun-shot to the head from his PTSD from Iraq War Veteran. I am a nonprofit that helps Vets struggling with those issues. So, its only a matter of days before they are removed from online presence and investigated for fraud and unlawful business practices. Ya see, you don't mess with Texas people. If Recon taught me anything it was to be complete if someone who is out there does get the jump on me; there is always another way. I'm not talking revenge but the swift but right arm of the Texas AG for screwing with peoples money. Pretending to be someone you are not. Good reddens Terrys Florist. Go back to the Philippines and practice that crap someone else.

I ordered flowers online this morning to surprise a co-worker. I gave the Customer Service number a call to see when would my flowers be delivered considering the flowers would be delivered to my place of business which closes at 2:30 p.m. which I specified to the CSR before she debited my account for almost $100.00. After placing a 2nd call I was told that the order was out for delivery. About a hour later a 3rd CSR called and asked if the flowers could be delivered on tomorrow because the truck broke down. Immediately I knew this was some b/s. I told the CSR to return my money back to my card and she implied that they did not have any money at the store nd a refund would be issued in 3-5 business days. I informed this scam ass business that I would be calling BBB asap and I will be doing a fraudulent claim to my bank.

Horrible, horrible is all I can say. Terrible customer service and low quality flowers. They are definitely a scam operation. Flowers not delivered until many phone calls after being hung up on, left to hold or just being transferred to nowhere. $130 order paid for and a half dead arrangement that I had to redo myself which probably was a grocery store 5 day old bouquet maybe costing $20. Don’t waste your time or $ on this business. Disgraceful!!!