TerrysfloristReviews of terrysflorist.com

Ordered flowers for my mom, they lied and said they didn’t have enough flowers ( I ordered them 5th for the 15th!!!) and they said they didn’t have a delivery driver for the 15th; flat out lie. They didn’t have any flowers- at a florist!!!! I asked for refund and I’m fighting my bank and them at the same time now; all because I wanted to send my mom flowers!!! Use Jen Mor in Camden because let me tell you; they are legit. Terrys is a pure nightmare! I hope they go out of business very soon!!! I called them twice to confirm and they called me back from India !! Yea they use India for customer service; ridiculous!!! Horrible experience for way too much money. Jen Mor only cost me $60 vs $92 at Terrys!!! Seriously run run run away from them!!! Still waiting for my money back k!!!!!

I ordered the flowers/gifts on 02/09/23 by Terry's Florist. The delivery date was supposed to be 02/14/23. My wife didn't get her Valintine's delivery. I thought with it being so busy maybe the flowers/gifts were just going to be a day late. So, I waited for the delivery which did not show up. I then called Terry's Florist @ (888) 507-9738 on 02/15/2023 and spoke to a customer sales rep about the situation. I informed her that the money had been taken out of my bank account on 02/14/23 and there was no delivery made. The customer sales rep then informed me that my order was canceled on 02/14/23 due to a distribution issue within their warehouse. She then said they tried to contact me by phone and email on 02/14/23. This is not the case. I did not receive an email or a phone call from Terry's Florist. They have my phone number, my wife's phone number and my email. I asked to speak with a supervisor but was told there wasn't one available. I informed the customer sales rep that I would wait until the supervisor was available. She insisted that her supervisor was busy with another customer, and it would be a while. I again said I would wait. She then told me I am sorry sir but there is no supervisor available. If you ask me what you want to ask the supervisor, then I will answer your questions like the supervisor would. She informed me a full refund was issued to my card and it would take 3 to 5 business days to receive the funds back. She could not give me a confirmation number to substantiate this. My question is "Why did they take the money in the first place if they knew it couldn't be delivered?" Terry's Florist took money out of my account on 02/14/23 knowing there was nothing to deliver. They claim they are giving me a refund which they initiated on 02/14/23. The email (just hand typed email with no confirmation number) stated the refund was processed on the day I called (02/15/23). I do not think they planned on giving me a refund until I called to find out what was going on with my order. Again, I ask why did they take the money from my account knowing there was no product to deliver? I now have to wait 3 to 5 business day to receive MY MONEY back (if in fact they do refund MY MONEY) that should not have been taken in the first place. ORDER CONFIRMATION Order No: 8536-784244-8228 Order Date: 02-09-2023 Order Total: $214.96 Delivery Date: 02/14/2023

Why and How is this place still in business???? Why does Trustpilot doesn’t have an add picture button for us to really show what we are trying to say. Terrys Florist are a scam, I ordered a full bouquet “PREMIUM“ (not Basic, nor Delux size) to be sent to my friend for her birthday. My friend send me a picture to thank me for the flowers (it’s a gift so she doesn’t know what she supposed to get) and when I saw the picture of the flowers I was Deeply Dissatisfied Shocked and Disappointed!!!!!!!! They are such a disgrace and thiefs. They said they would return $19 which still makes no difference what’s however on what I’ve ordered.

This is the most ridiculous way to run a business. I ordered flowers last week for Valentine’s Day. I didn't get a call until 7pm last night on Valentine’s Day saying they weren't going to be delivered and was promised they would be today. I received a call today saying they will be delivered and two hours later they said they would not be delivered until Friday due to supply shortages. The worst part, they didn’t even care. What a horrible business

My $100 arrangement was sparse and wilting. Petals were falling off everywhere. Didn’t look like what I ordered at all. It was a complete embarrassment for my wife. When I contacted, they offered to refund $15. That’s it. Terrible.

I placed my order 5 days in advance and then just never delievered or called or anything. I finally get them on the phone and they stated there was a supply chain issue. how are these dumb asses in business.. Also never recieved my 200$.. Its a scam DO NOT do business with these people.

I ordered flowers 2 1/2 weeks ahead of time (1/27) and get told on the day of delivery (2/14) that they were unable to make the delivery that day because "They are busy and have a lot of orders" 2 1/2 weeks, really? To add insult to injury I was also told that since they couldn't make the delivery as promised they would not charge my card. Funny since they charged it on the day I ordered the flowers 1/27 and it cleared my bank on 2/2. Stay far away from these shysters. I wish I had read the reviews before ordering!

RUN from this place. The lack of service and communication for my loved one's CASKET FLOWERS was beyond reprehensible. They called 50 minutes before the funeral (I was at the church meeting with the funeral home staff) to tell me they didn't have the flowers for the casket. The service was at 11 am - could they not have called the day before? I had no time to call another florist or even run to the grocery store for flowers. THEY ARE DISGUSTING and added so much pain and suffering to an already horrific day. Then the person on the phone had the nerve to ask if I wanted a refund???? I will shout from all rooftops for people to avoid this company.