TerrysfloristReviews of terrysflorist.com

Wish I would have read all the bad reviews of this florist before I ordered 2 bouquets for a funeral visitation. Received a notification 2 hours after the shop closed that they were not able to fulfill my request. Luckily we were able to order from another florist. One star is one too many. I’d give it a negative 5! Melissa Mischik (from Ohio)

This company is fraudulent. Don't waste your time like I did. Call FTD...my daughter's birthday was ruined for me!

Not even worth a 1 star rating!!!!!!!!!! Total scam?fraud. Short version: I ordered an arrangement for a funeral. They notified me around the time of the funeral that they could not complete my order and would refund. By that point it was obviously too late to contact another florist! This is NOT a legitimate business much less a “family owned and operated business. I made a huge mistake with them. Please do not do likewise!!!!

DO NOT USE THIS SERVICE!! Ordered same day flowers to be delivered at 11:00 am. They waited until 4:30 pm to call and tell me they could not fulfill the order. Too late to order elsewhere. Beware!!!

Placed my order at 9:00am, was charged $15.99 service fee that I was completely unaware of until I got my order confirmation. No where in my order summary before I clicked submit was I told about this charge. Then at 3:15pm, I was called and told they wouldn’t be able to complete my order due to supply issues. I asked for a refund and was immediately called back and notified that they would now be able to do it. At this point I’m not even sure what I order is what is being made. At 5:30p I called to check status. Had no idea that I wasn’t ordering local, I was routed to a call center who couldn’t even tell me if my order left the shop and was in the delivery van. I asked for a refund, the rep was extremely rude, talked over the top of me, put me on hold and then came back on and said my order has been canceled and I’d be refunded. DO NOT BUY FROM HERE

Terrible con artists running this business. Confirming certain flowers and then delivering some ragged completely different flowers for $100. I will be contesting with my bank

DO NOT USE THIS BUSINESS. I ordered a plant at 10am for same day delivery and they called at 3pm to cancel the order. Said their flower delivery didn't come in today...I ordered a plant, not flowers! Calling 5 hours after an order when it's too late to place the order elsewhere is unacceptable!

Ordered a bouquet of flowers, titled “just to make you smile”…with the expectation that the delivered product would be somewhat similar. WRONG!!! The bouquet that was delivered did not resemble the one I ordered whatsoever. To add insult to injury, no card was included and nothing that would identify where they came from. I don’t get it. My mother in law, the recipient of the flowers thought a neighbor had dropped them off to show off their greenery from their yard. I contacted terrys florist and they had a totally unacceptable response. Of course they apologized and gave me a 20% refund but added a pdf of their store policy. Which I pointed out that one…was from Nevada (I live in VA) and two stated that they had a 100% customer satisfaction guarantee. They missed that part. Oh and by the way, all done through email. I called and the lady I spoke with apologized and stated she would direct my complaint to her supervisor. Bad business. Bad bad business.