Terra KaffeReviews of terrakaffe.com

Our new Demi arrived with a tech glitch. TK support staff worked with me to try and troubleshoot but when that didn't work they got a new machine out to me quickly. It's easy to have great customer service when everything goes right; it's when something goes wrong that you find the true nature of a company. TerraKaffe is top notch and I sing its praises to anyone who will listen.

The machine arrived quickly and was easy to unpack and set up. Most of the operations are intuitive, and they also have a handful of videos on YouTube which are helpful. They ability to customize drinks is a major plus. They still need to expand the library of videos, but they are a startup so it may just take time. For example, I purchased brewer cleaner packets but could not find anything on how to use them. I sent a note to their support team and got a quick answer. One minor inconvenience: there are three things that need to be done regularly, 1) Refill the water tank 2) Empty the waste bin 3) Refill the bean grinder. Since it’s a compact machine, these three tasks have to be done frequently, and they never sync up, so it feels like I have to do one of the tasks after every 2 drinks. The water tank and bean grinder can be done proactively, but the water tank bin seems to be on a counter rather than a sensor, so I can empty it when I’m filling the water tank and still get message to empty the waste bin one or two drinks later. This minor inconvenience is worth the compact size and customization options. Very good product so far. I’ve been using it for almost a month.

Working with TK has been a pleasure since I was one of the first to try the original TK-02 back in 2023. I’ve bought almost all their new products since then because of how well-made and stylish they are. Plus, their customer service has been fantastic, especially with their support email. Feder, in particular, on their support team, has made it super easy to find a solution and always puts the customer first. I really appreciate them and love using the best-tasting and most visually appealing espresso machine on the market today.

TK-02 doesn't live up to the marketing I wanted to love this machine but I just can't recommend it to others. Issue 1: it doesn't adequately heat/warm milk for latte's, my spouse uses microwave. Issue 2: the app is kludgy and flaky e.g. when my Internet goes down -- i have to go through hoops to reconnect the app (though it says connected, it's not so schedules don't work) Issue 3: the amount of water volume consumed by starting/cleaning/sleeping is huge, means constantly filling up the water reservoir. Issue 4: you can have a lot of beans in the hopper - but they don't slide down far enough to get to grinder leading to yuck coffee. I've done 275 brews - so gave it a good try.

We had a great overall experience since they launched the TK-01 (around 2020). Even after the warranty expired, when we had an issue, their team still took care of it. The unit then worked perfectly for another four years before it finally gave out. The support team was highly motivated and did their best to troubleshoot and resolve the problem. Unfortunately, we ultimately had to replace the unit, but it lasted a long time and the team behind it was excellent.

I recently received the Terra Kaffe Demi for Christmas from my family and she is just absolutely beautiful and has worked like a dream! It did take some time dialing in the grind settings, strength, and volume to pull that perfect shot but with the help of the Terra Kaffe concierge team we got it just right! I’ve had other espresso machines in the past that just didn’t work out but the Demi is amazing! She’s compact, user friendly aesthetically pleasing and honestly super easy to clean/maintain. I like to tell people if I can use it/figure it out, you can! I honestly love love love her!

We bought the TK-01 before production and LOVED it for several years. When the TK-02 was released we gave the TK-01 to our daughter and son-in-law. He LOVES the machine and has commented that he’s waiting for us to give them the TK-02… The TK-02 is a better machine with better options, and we still love it. In the mean time, my wife’s sister just bought the Demi on our referral. Customer service has been excellent to date. I’ve emailed at 7 or 8pm Central time about a question / concern and had an email response within 15 minutes 💥. That’s unheard of with the majority of businesses. We will continue supporting Terra Kaffe.

I’ve just purchased the Demi and was immediately provided individualized support upon set up. TK was responsive with troubleshooting. Only a few espresso shots in and I was thrilled with the taste and quality! Even though my Demi needs some extra troubleshooting (it’s stuck on the rinsing step), the support provided by TK has left me confident it will get resolved with minimal stress.