Terra KaffeReviews of terrakaffe.com

Ordered the Demi with high hopes, as I've never been satisfied with other espresso makers. I was excited about the idea of a sweet little machine helping me make great espresso - it is amazing, dreamy and brings me joy every day! I had some super basic questions about the grind setting and reached out on a Sunday, not expecting an answer until Monday. I was replied to with answers and more helpful tips within 3 minutes! I'm so impressed and look forward to many, many more espresso drinks in the future :)

The Demi, which I first rented and then purchased, is easy to use, customizable and makes great coffee. The customer service team was excellent. They responded to emails very quickly answering any questions I had and guiding me through the setup, usage and return of the rental machine. Excellent!

I emailed a question and the response time was within the hour! I am extremely happy with my Demi machine and the ease of use.

My Terra Kaffe Demi is amazing. I’m not a fancy coffee drinker, so the features/drink options are perfect for me. I love how i don’t have to do any work except press a button to make a shot of espresso. I had to contact customer service to verify how to clean my machine, and they were quick to answer and even followed up with an email to verify i received the information they sent. Thank you for a great product and great experience!

Drip coffee is ok, espresso is not good. Machine screen has been spinning for a week. Customer service is non-existent. Do not purchase this poorly made product as it also comes with non-existent customer service.

Product did not work after inboxing, DoA. The phone number did not answer any calls on a Friday afternoon nor did I receive a reponsive email to my issue. Was looking forward to enjoying the coffee maker. But will likely send it back and buy a well established brand. Its unfortunate as I was interested in the company and CM DM

Our experience through 2 machines we have had over quite a few years has been both very supportive by these creative young people who re invented how coffee is brewed and created to your personal liking and our daily experience in knowing w can produce the best morning brewed experience, and when we can share with friends, there are smiles all around. Our responsibility is to take care of her, and follow instructions when it tells us to clean it through the processes that need to be done. We keep up with maintenance and it is not difficult but keeps her brewing at the best level. Service from the company is very responsive as well. It's a brewing machine inside of a computer based mechanism. Do your part...the TerraKaffee will do its part and the company will be there for you.

My original machine arrived with a defect - it leaked, as if a hose was not connected properly. TK's customer service team replaced it quickly and efficiently, before they even received my return. The new machine is great - shots have a beautiful cascading crema. Easy to operate, easy to clean. My son - an espresso lover - will have this in the Fall for his college housing.