Terra KaffeReviews of terrakaffe.com

I reached out when my Demi machine was not starting up. They responded by email immediately and my problem was fixed in 5 minutes. I did not expect such prompt service. Amazing! Love my machine too. So elegant and easy to use. Makes incredible espresso with my Caffe Luxxe coffee beans.

We are obsessed with our new Terra Kaffe Demi. It's so fast, easy to use, and makes the best cup: Espresso, Lungo, Americano, Drip. The smart functions make the process and cleanup feel effortless. It's also extra easy on the eyes--the sleek design looks so modern in our space. Awesome purchase!!

From day one, Terra Kaffe's TK-02 automatic espresso machine has exceeded expectations. The variety of options and customization are exceptional, and when support was needed for a technical issue the TK staff was responsive, courteous, and quick to deliver a resolution. We use the TK-02 on a daily basis and could not be happier or more satisfied.

Recently purchased a Demi and I am very satisfied with it. Makes great coffee and it is very stylish. Had reason to reach out to customer service and they were prompt, helpful, and courteous.

Awful experience overall. Product shipped was defective. Took forever for company to respond and then want to charge $55 for return label. I also think they are stringing out the 30 days return policy so as to say I can't a refund for their crappy product.

I would absolutely avoid this company. We purchased a Demi Espresso machine a few weeks ago and have had nothing but problems with it. The machine itself is definitely not very intuitive to navigate or use in terms of the design and menu. They claim the benefit is that it’s a simplified unit, but with only a knob and a button to push unless you read the manual and memorize it it’s not fun to use. My wife and daughters definitely had a hard time figuring it out without the manual. Maybe we got a bad unit but we consistently had wet mushy pucks and bad quality espresso. Lots of malfunctions (machine not responding) causing us to have to unplug the machine to restart everything. I decided to take it apart to clean the brew unit hoping it would help, and after cleaning the brew unit it would not go back in the machine no matter how much I tried (it’s a bad design compared to the other automatic espresso machines we’ve owned). BUT, the real reason I would avoid buying anything from this company is their customer service is horrendous. There is no phone number to call to actually talk to anyone, there is a number posted online, but it only gives a message stating that they are receiving high call volumes and hangs up. After doing some additional homework on trying to reach someone, I scheduled through their website a virtual meeting. After receiving confirmation for this meeting, I the. received an email stating that my problem was an easy fix, and that there was a secret menu that I could access to fix the problem. I followed the instructions and of course it did nothing to help. Before even allowing me to respond about the non-fix, they canceled the virtual call. I had to open a fraud claim with Affirm to finally get the RMA team to respond after almost 2 weeks. They responded to tell me they couldn't process my return because of the fraud claim, that the money had been frozen (weird the responded within a day after opening the case). I eventually did receive a return label (refund still pending), however they stiffed me on the TK-02 & Demi Better Brewing Bundle ($56) which was unused as they claim they don't have a way to process a return for an accessory, even for a broken machine. I highly recommend staying away from Terra Kaffe. If you look hard enough, you’ll find plenty of reviews like this. I believe they delete / will not allow negative reviews to be posted (I have not been able to). Bad machines and terrible (non existent) customer service.

The team ant Terra Kaffe expedited customer service for me when I needed help with the maintenance of my Demi. I received 5 separate emails in a day and a half. Thanks so much for the quick and expert assistance.

The customer service was spot on! Fast communication & helped me with a quick exchange of my TK-01.