Terra KaffeReviews of terrakaffe.com

Love TerraKaffee!!! Renting a Demi. This is fantastic! Like this I can see this “Beauty” in my setup and test it and play around. I must confess that I don’t like to read manuals and just played. And I think this machine is very intuitive and easy to learn. On top of that they have a very helpful team giving support, when one has a specific questions, or help is sought. It is a young cool company with a great product! I most probably will buy the machine! Maybe in another color. Cool colors by the way!

We are really happy with our purchase of the Terra Kaffe Demi. I was a little nervous as it is a fully new product, but it's exactly what we needed. It heats up quickly, is almost too easy to use, and makes delicious coffee. We have changed our drink settings so each one is just how we like it. We did have issues with the unit, but the customer service team was very responsive and helpful. They fixed our problem and I'm telling everyone I know how much we love this superautomatic machine.

I rented a TK-02 for a month, hoping that I would like it enough to eventually purchase a unit. Setup to first coffee was easy. However, I quickly had to find out that the milk foam production was nowhere near expectations. After trying a number of things (with assistance of TK customer service), the situation did not improve and I reluctantly returned the machine. Amongst the things tried......milk temperature (45F-95F), container (designated vessel, open container), milk beta setting (higher temp), different milk types (0%, 2%, whole). The amount of foam produced never changed. With a super-auto machine such as this, the whole point is NOT having to resort to an external device. So, if you like your cappuccino on the dry side, this is not the machine for you.

The customer support team is quick and thorough. Questions about shipping and machine operation were answered same day and usually within an hour, even during holiday season.

The machines are amazing, the customer service is top tier, and the coffee and espresso are amazing every time.

This machine is a game changer, so easy to use, easy to clean, and makes amazing coffee drinks. It’s sleak, efficient, and even looks great on the counter! Highly recommend the TK-02

Love my new Demi machine as well as the customer service experience at Terra Kaffe. First, the machine: It’s incredibly intuitive and simple to use - just as easy as the Nespresso I had previously. The quality of the coffee is fantastic and I’ve loved trying different types of beans and drinks. Second, the customer service: I (incorrectly) thought there was an issue with my machine and submitted an inquiry on their website. I promptly received an email back from their customer service explaining the meaning of the indicator light I was seeing and how to take the required next steps. I then replied with a follow up asking how to descale the machine and they replied to that promptly as well, even including a link to a video walking through the steps.

We wanted to move away from capsules so I bought the Demi automatic espresso maker from Terra Kaffe a few months ago and have been loving it. The size and the drinks it makes are perfect for our family. I contacted TK’s customer service a few times via email related to the cleaning cycles and instructions and was responded promptly. I’m very pleased with my purchase and would highly recommend the Terra Kaffe Demi to others.