TerminixReviews of terminix.com

I scheduled a free termite inspection with Terminix for my 1,800 sq ft single-story home in Palm Springs. What followed was a masterclass in high-pressure sales tactics, intentional confusion, and technical misinformation.The inspector started off by telling me it would cost $540.88 to treat my active subterranean termite infestation. I thought, great, that's reasonable. But then the trap snapped shut. He immediately piled on a confusing web of multi-contract bundles and add-ons that rocketed the total upfront quote to roughly $8,900. When I pushed back and told him the price was way too high, he offered a pathetic, insulting $100 discount to bring it down to $8,882.37.The quote was a complete rip-off filled with technical contradictions that he couldn't explain: The Monthly Fee Trap: On top of the massive upfront costs, he tried to slide in a $155.59 monthly fee ($1,867 a year). I pressed him hard, why I was being charged monthly when he admitted they only come out 4 to 6 times a year. When you break down that math, it means I would be paying an outrageous $311 to $466 per visit just to check plastic traps! When he couldn't justify that, he scrambled and used a "precautionary scorpion spray" as an excuse.The Attic & Insulation Scam: He wanted to charge me $5,330 of that total to completely rip out my custom, high-performance spray foam insulation (which keeps my house cool in 115-degree desert heat) and replace it with roll-in fiberglass batts. To justify it, he claimed he needed to spray liquid chemicals in my attic "as a precaution"—even though subterranean termites live in the ground and cannot survive in a dry attic. When I questioned the cheapness of the material during our talk, he verbally threw out a random R-value and admitted it was the bare minimum required to clear code. Sure enough, when the actual report hit my email later that day, it was listed as R-38 insulation. He was trying to charge me a premium price to downgrade my home to a code-minimum setup. When I told him my brain was shutting down from the confusion and that I was going to get competitive bids, he finally stopped. If you use Terminix, please do your homework, ask sharp questions, and do not let them scare you into an outrageous contract on the spot. I am happily taking my business to an honest, highly rated local independent company instead.

i would give zero stars if it was an option. i had to stick with terminex for a year. there was NEVR a good experience. techs did not complete services and just left. bulling was always messed up and over charging. and customer service was THE WORST i’ve ever dealt with. terminex is the pinnacle of bad business. go anywhere else. and if u sign with terminex don’t say you weren’t warned.

I’m writing this review to warn others about my experience with Terminix and the representative who sold me my contract. When I signed up for service, the Terminix representative, Joshua Hosseinzadeh, told me directly that I could cancel after 3–4 months with no cancellation fee. He said this was “not something they tell customers,” but he was telling me personally. I trusted him and signed the contract based on his word. I’m an honorable person, and I expected the same honesty from the person representing Terminix. Unfortunately, that wasn’t the case. I even called Terminix customer care shortly after signing because Joshua told me he was going to add something to my contract, but when I checked, nothing was added. Customer care said they would have him call me, and when he did, he told me again not to worry and that “this is how it’s done.” I should have insisted on having everything in writing, but I trusted him — and that trust was taken advantage of. Today, I was laid off from my job at Oracle due to corporate AI restructuring. I had every intention of keeping this service long‑term and renewing it at the beginning of the new year. The only reason I canceled was because I can no longer afford it. When I called Terminix to cancel, I was shocked to learn that I supposedly owe around $800, despite the representative’s repeated assurances that there would be no cancellation fee after a few months. This was never disclosed honestly, and I was misled into signing a contract under false pretenses. I’m extremely disappointed in the sales practices used and the lack of integrity shown. Customers deserve transparency, not misleading verbal promises that disappear once the contract is signed. I hope Terminix addresses this issue and improves their training and oversight. No customer should have to go through this.

Terminix quoted me one price then upped the price by $200. They are not an honest business!

Horrible experience with this company. Had an ant infestation. Paid a large upfront cost. They sent a guy to deal with it, said they'd send another back to check the infestation later. To deal with it, we were forced to sign a contract that had hidden monthly fees, hidden treatment plan. And they never sent someone back to check on the infestation like they said. Can't cancel the service over phone. What a joke.

Awful company. Unethical, corrupt, and fraudulent. I had service with them and was due for 2 visits. I was waiting and monitoring where the technician was in both instances. The technician was shown in a town 20 minutes from me and they never moved. Spontaneously out of nowhere the appointment closed as complete in both occasions and some report was generated of no findings. I work from home and I was waiting, they never did the work. So, I called and canceled the service. Today I get a message a year later that a new payment is processed. I go online and I’m being charged $374 for the same service I canceled. I can’t cancel other than calling. When I call the person says she can ‘request’ to cancel but no guarantee my account will be refunded and that 2 other people will be calling me including a retention person to convince me to stay. I can’t cancel my auto billing, I can’t cancel payment, I can’t remove my credit card off their site, and they make cancellation so difficult that it’s a 3 person process. DO NOT go into service with them. The data speaks to itself.

I'm having a problem with rats or some other animal on my roof or in my attic. I went to a website called Terminix Wildlife control. The website says "Need wildlife removal? - Terminix helps solve the problem with invasive animals by identifying entry points, removing the intruders and ensuring they can't return." They sent out someone to perform an inspection. I pointed out the rat droppings in the closet where my HVAC is housed. I pointed out how the traps I put on my roof catch rats on a regular basis. I pointed out how I've rat infestations in the past. I played an audio recording of the knocking/banging sounds I hear in my attic at night. After a couple of minutes looking in my attic and walking around the property, he declared "I don't see anything I can help you with" and he left. What a waste of time. At least there was no cost for inspection, which is what it was worth. I certainly will cross them off my list of companies to ever do business with.

I am very disappointed with my experience due to the lack of communication and the conflicting information provided by the inspector, technician, and office. The inspector, Troy Johnson, came to my home and assessed the situation. He explained the plan he recommended and told me that the $249 plan would address both the rodent issue and the bat in my carport. Based on his explanation and recommendation, I purchased the plan, and an appointment was scheduled for the following day. Before the appointment, the technician, Canyon Holderman, contacted me by text and asked what type of animals needed to be treated so he could come prepared. I provided him with the information, sent pictures, and called to make sure he received everything. I explained that the inspector had identified the animal in my carport as a bat and told me that it could be treated using coyote urine. During a phone conversation before the appointment, the technician informed me that the $249 plan I purchased did not cover bat repellents and that addressing the bat issue would require a separate plan or contract. He also mentioned an **exclusion package** that could address the bat issue. To my surprise, the inspector never mentioned this package or explained that a separate service might be required. This was extremely frustrating because I purchased the $249 plan specifically based on the inspector's recommendation and understanding that it would address the issues I discussed during the inspection. At no point did the inspector explain that bat treatment might require an additional plan or cost. The technician was polite, but I also felt that the service was rushed and not as thorough as I expected. Some cobwebs were missed, and the overall service felt inconsistent and somewhat hit-or-miss. For $249 up front, I expected a more detailed and thorough treatment. According to my Ring doorbell, the technician arrived at approximately 11:29 a.m. and left around 12:30 p.m. However, the work order I later received via email showed service from 11:29 a.m. to 1:29 p.m., which raised questions for me. Another major issue was the difficulty communicating with anyone. I attempted to contact the inspector on the day of my appointment to understand why the information I was given about the bat treatment was different from what the technician told me. He did not answer my call or return my message. I then contacted Terminix, and it took nearly an hour for customer service to locate information about my job because there was apparently no paperwork in the system. The inspector had also provided me with his manager Scott's phone number, and I called and left him a message as well. I was also surprised that neither the inspector nor the technician wore shoe covers when entering my home. I believe service professionals entering customers' homes should take basic precautions to help keep the home clean. Overall, my experience was frustrating because I received conflicting information and purchased a plan based on the inspector's recommendation, only to later learn that the specific issue I needed help with was apparently not covered. There appears to be a serious lack of communication between the inspector, technician, and office. For the amount I paid, I expected clear and accurate information upfront, better coordination between employees, and more thorough service.