TerminixReviews of terminix.com

Zero is not possible. Otherwise that would be my rating. Horrible company. They don't do what they say they will do. Employees have no idea what they're doing, and what they do do is done shoddily.

I have continued problems with my inside service. Treatment is ineffective. Customer service is lousy. When the technician comes he is here for 5-10 minutes and within days the bugs reappear. My impression is Terminix feels it is so big that adequately providing the service you pay for is optional because most people won't complain. It took me numerous calls to speak DIRECTLY to the local manager. I have dealt with him before and he remedied my issues. Hopefully he will be as efficient this time as last. Terminix needs to up their game. They are seriously failing their customers.

First off they are not cheap 1500.00 for a one bedroom bedbug eradication, first and second service visits went as scheduled but then they did not show up for the next two. when you call you get an answering service and then i got a text with my next service date and time, like I'm on their time!

Absolute joke of a company, Id elaborate but its obvious they dont care about reveiws

If I could give zero stars I would. My Husband and I had a bee problem this summer in multiple places on the outside of our home and ground bees outside and they never once solved any of the issues. There were places they never even addressed. Concerning the ground bees, they just sprayed on top of the ground and of course we still had ground bees. Trying to cancel them has been an absolute nightmare you sign a contract and you owe them the full $500 whether they’ve done what they’ve said or not or completed the service or not do not sign up with this company. No one calls you back they transfer you 4 to 5 times to try to cancel and then tell you you can’t. I have never worked with such a predatory, lousy company before.

I have been a Terminix customer for a long time, but my recent experience with the Glen Burnie/Laurel service has been extremely disappointing. I request pest control for a mice/rodent problem, but they sent a termite technician instead. repeatedly called customer service and was told a manager would contact me, but no one follow up. I also spoke with Christian, a Laurel Maryland Branch Manager and found his response dismissive and unprofessional. What is most upsetting is that Terminix charged me approximately $1,381.00 even though the rodent service I requested was not properly provided. I expected much better customer service, communication and accountability from Terminix. Based on this experience, I would not recommend this location. Customers should carefully review the services and charged before agreeing to anything.

I NEEDED A TERMITE INSPECTION FOR A HOME PURCHASE AND THE LADY ON THE PHONE SAID NO CHARGE AND IT WAS INCLUDED IN MY CONTRACT. WHEN THE INSPECTOR SHOWS UP HE SAYS I OWE HIM $300+! I COULD HAVE SHOPPED AND GOTTEN IT DONE CHEAPER. I'M DONE WITH THIS BUNCH.

***CONSUMER BEWARE*** Terminex does not have any consideration for their customers nor their time nor feel like they have any responsibility or accountability for their incompetence. From my experience, they will schedule an appointment and the day of the appointment their technician will contact you and let you know that they were overbooked for the day and will reschedule for the next day only for them to not show up. There seems to be no communication between their customers service, scheduling and technician teams. Do not let them waster your time like they did mine.