TerminixReviews of terminix.com

They only show up for the most routing service. When we scheduled appointment for anything else than just a simple spraying outside they kept cancelling, not showing up and refusing the service allw hile charging us subscription. Stay away from them.

I worked for Terminix in Houston for 3 years before they wrongfully terminated me. In Houston it is run by a bunch of unethical buddies. They hire their friends. I was quoting a very large company in Houston one time and the total price was $1600. The branch manager came over and asked who I was quoting? I told him and he said F them Brian. Charge them $5000. They have the money. That's the type of people who work there. I spent half my days on billing issues and service issue. Technicians not showing up or calling. 6 managers in 3 years. That should tell you something. Don't waste your time with these Guys. Save yourself time and money. Look elsewhere.

Look else ware. Made two appointments and no one showed for either! Customer service is a joke. When you can reach someone. Cancelled my contract and would certainly not recommend this company. Buyer beware!!!!

Signed up for 5 days of service for &1000.00 for squirrel removal. Promised 5 days and 5 traps for my 5 holes. First day I received 3 traps and Alexis told me 5 is overkill. In one hour 2 squirrels in trap and she replaced them. Day 3 I only had 2 traps. Manager Brian came out and put down many more on Thursday. Friday morning all trap’s removed. I paid for 5 days not 4. Saturday I went outside to and discovered a forgotten trap with a squirrel. Called and was told Monday. Squirrel could be dead by than. Stay away from this company!!!!!

Very polite!

I have been in contact with Terminix for over a month now trying to resolve my account and billing. Each time I receive the same message "I have escalated your concern and someone from the local branch will respond to you within 24-48 business hours." I have yet to receive a response. When I ask for the local branch office's contact information I'm told they are not allowed to disclose that information. Meanwhile, they have decided to send me to collections for not paying my bill. The only positive I can express is that the representatives also express their apologies for my frustration and are polite. Otherwise, the overall customer service even from the supervisor level is absolutely inefficient.

On 2-16-26 Francisco Jimenez with Terminix came out and said I have a rodent problem and it will require a rodent exclusion to take care of it, I said I have rodents on my $46.01 a month plan already and was told that more was required to take care of the issue. He said they will cover all the holes where rodents can get in and clean the attic, remove the old insulation, and put in new insulation that will help repel rodents. We agreed on $3,900 and I told Francisco that I only wanted exclusion if you did the attic, I have a small attic, and he told me that it was not a problem. They came out in March using chicken wire to cover the holes and placed four traps inside my house. This was in March I work a lot so my availability is limited but I have attempted to call Francisco multiple times since March without him returning my calls, I’m on vacation this week so I’ve called him several times this week without him answering or returning my calls, I called my spray tech Pat on Sunday I think and she said she would try to contact him and have him call me about finishing the work and neither one of them contacted me. I called the Terminix office today when I failed to contact Francisco again and Luis finally called me back. Luis said that he refunded $1,900 to me back in March, which didn’t happen and he told me that upon reflection they decided that they are unable to do the work in my attic after all, but no one decided to tell me and that the chicken wire and the four traps cost me $1,000, I said I told Francisco that the entire deal was contingent on the attic and if he hadn’t told me that the attic was going to be done, then I wouldn’t have gotten the exclusion, Luis said he didn’t know what was said by Francisco, but they aren’t going to do my attic and they will just refund me $1,900. Terminix does not stand by their work, nor do they care about their customers, I have paid Terminix a lot of money over the years and I’m still paying them a lot of money, and they cannot stand by the promises they make even when they charge exorbitant prices. I do not believe Terminix had any intention of doing the work or refunding me the portion they owe me if I had not called the head office. They didn’t catch any rodents in the traps, there is evidence that I had rodents at one time, but apparently, I didn’t have any when Franciso said I needed the exclusion now I feel like I was lied to just to get almost $3,000 from me. Buyers beware if Terminix says you need a product or service, I’d get a 2nd opinion, because I was lied to just to get thousands of dollars from me and the tech that lied to me ducked and dodged me for almost two months instead of coming clean about his lies. B. Johnson

I do not recommend Terminix or working with account manager Jake McGee based on my recent experience. I paid over $1,800 for wildlife exclusion and repair work, and the results have been extremely disappointing. The scope of work that was discussed and implied was far more comprehensive than what was actually delivered. The only work completed was sealing a few exterior holes and installing two flashing panels on my chimney (instead of all four corners as expected). The chimney itself was never properly inspected, the chimney liner was not evaluated, and the chimney cap was not replaced—despite this being a key concern discussed upfront. The quality of the work is also unacceptable. The sealing was done very sloppily, with expanding foam visibly smeared across exterior walls, leaving an unprofessional and unsightly appearance—especially concerning as I am preparing my home for sale. Additionally, the technician damaged my attic door during the visit and stated it would be repaired. That repair has still not been completed. Communication and follow-through have been equally frustrating. I have yet to speak with anyone beyond Jake McGee or one of his coworkers, and there has been no meaningful resolution or accountability for the incomplete and poor-quality work. For the amount paid, I expected professional workmanship, proper repairs, and attention to detail. Instead, I received minimal, incomplete, and careless service. I would strongly advise others to consider other companies before moving forward and do not work with Jake McGee.