TerminixReviews of terminix.com

Was quoted $99 over the phone? When the inspection guy Alex Johnson came, he told me that we needed more stuff done and it was gonna be $3000 to tent our house or $600 to do a complete flush out. I told him we did not have those funds available, we would just like to do the base Treatment to just get something started, and he told me no they will not do that. I then told him that he could go ahead and leave and tell his technician that he is not needed. I then called the supervisor for the terminix in my area, and he told me that the inspection guy called him and told him that we was not going to go ahead with the service and explain to him why and he said that that was okay when I asked the supervisor why I was quoted one price and then told another, he said that the call center people does not know What the residents looks like so they just quote a price. I told him that all their call center people need to be retrained and he told me, yes, ma'am, I agree, well, why haven't they rrtrained everybody again? That is horrible customer service. I have worked in customer service for over 25 years. And I don't dare give customers this kind of service at all

I purchase a contract with this company in Jan2026. It has been the worst nightmare. This is in lithonia, Ga. I called for rodent inspection in Jan. Inspector said I had lizards. I purchase insect treatment. Still seeing droplets in attic. The company never schedule or correct day promised or they don’t show up or there is an appt and the person never show up. No one in manage return calls .customer service just take message no accountability by management after many complaints . I paid for the year. This company is horrible. I’m calling Clark Howard consumer affairs. Please go somewhere else. They have merged with renick. Please do not sign up. Hope they go out of business. They will reap what they sow. God will repay for their wrong.

Mr. Brett T. Ponton, A crawl space vapor barrier that was unprofessionally done by your company in August of 2025 is my upmost concern at this time. I have reached out to several people within the company: Michael Douglas (Pest Control Consultant), Jeffery Sargent, and Jason Grover. You would have thought someone would have been concerned enough to come see the crawl space for themselves. Many promises from customer service but no action! Supervisors and promises that someone would contact me. This has not happened yet!! I have been a customer of Terminix for quite some time. Being frustrated for the last two weeks, I am at the point that I would like a full refund of 1600.00. I would have never known of the incomplete service until I had an issue with a pipe and the conditions were seen. The Terminix installers did not remove any rocks or debris the plastic was layed on top. I am so disappointed with this lack of professionalism. Now, I wonder if the money that I have paid monthly for pests and termites inspection was done properly. I am a retired teacher on a fixed income. I really need the funds returned asap. Thanks. Respectfully, Eleanor Cornelius

I have been trying to receive a pro rata refund for a termite/pest control contract on my home. I cancelled the contract on March 13, 2026 because the home was sold to a third party on that date. I had paid $361 for a full year, which expires July 31, 2026. As a result, the unused portion of the contract or $138.47 should be refunded for services I am no longer using due to the house sale. I have had several telephone convesations with Terminix, but they have not yet agreed to refund the money. Their customer service department is woefully inadequate. You have to hold for a very long time; then the representative can't give you the answers you are seeking. She can't even connect you to the manager of the Terminix branch in question, Kelvin Wiley, even though he is listed by name at the Terminix website, with the office address of 485 Production Avenue, Suite 100, Madison, Alabama, 35758. It is taking entirely too long to get a response to my request for a refund. Based on their customer service, I would not recommend Terminix to any homeowner seeking reliable, trustworthy, termite or pest control management.

Our experience with Terminix was extremely disappointing due to inconsistent information, incomplete or miscoded services, and poor follow‑through. We were clearly told that certain services would be provided at no cost to correct earlier inspection errors, but we were later billed anyway. When we questioned the charges and pointed out discrepancies in the service records, Terminix accused us of being untruthful rather than addressing the documented issues. Multiple visits were required, yet the agreed scope of work was still not completed as represented. The lack of accountability and unwillingness to resolve clear inconsistencies made this a very frustrating experience.

I recently had an appointment scheduled with Terminix for a termite inspection, and unfortunately the experience was disappointing from start to finish. My wife booked the appointment without realizing it wasn’t with our usual company, BugCo, so I rearranged my morning and was late for work to be home for the inspection. When the technician, James, arrived, he immediately declined to perform the inspection because our home has a shared wall and they wouldn’t be able to sell us a termite treatment. The appointment was only for an inspection — nothing more — yet the service was refused simply because there wasn’t an opportunity for a sale. After waiting and losing work time, being turned away for that reason felt unprofessional and frustrating. This experience made it clear that Terminix prioritizes profit over service. Even a basic inspection wasn’t worth their time unless it came with a guaranteed sale. That’s not the kind of customer care homeowners should have to deal with. Because of this, I won’t be using Terminix in the future, and I can’t recommend them based on this interaction.

Never use this company! Terminix is a call center for local offices and they have no control over the local office. I paid the local office $750 to remove birds from a vent and when they showed up after the estimator wrote up the job he didn't even bring the ladder required. The job had to be rescheduled for a couple of days later but they did not show up or call me. I called them at the end of the day and they didn't even know the job was scheduled or not complete after the first visit. I immediately asked for a refund. It has now been 3-4 weeks later and I am still getting the run around about my refund. The main office escalates and nothing happens. I talk to someone and they say they will do something and call me back and they never do. I call them every 2 days and it is the same story. I am now reporting them to the BBB and the attorney general. This is ridiculous. Use anyone but this company. UPDATE: Terminix responded to one of my other reviews and asked me to send me all the details of the issue. I did so and have not received a response from them in 3 days and counting. I am thinking they wanted to have the appearance of resolving the issue.

Horrible company ! They lied when I was cancelling them, saying I couldn't cause of a "one year contract". I called them out on their BS, and still cancelled them. Then they charge me for the next month, and once I told them it was cancelled they still didn't want to refund me. So I had to call my credit card company and dispute the charge.