Tennis WarehouseReviews of tennis-warehouse.com

Grosse déception du service après vente !!!! Après avoir commandé une tenue de tennis nike avec un retard de livraison de plusieurs mois, le colis enfin envoyé mais jamais reçu !!!! Même pas de geste commercial et on ne me propose même pas de me renvoyer la commande !!!!

My tennis instructor told me about this website and I was a bit skeptical at first due to the lower rating on Trustpilot. But I bought two clothing items on October 28, received confirmation on the 29th, and items were delivered in three business days. The items were as described and the process was smooth and website was easy to navigate. Wish there were more sizing information but the items I got fit perfectly.

I have been using this website to purchase tennis gears for years. They used to be good. However, they are loosing their service quality recently. I ordered a new strung recquet. It took 13 days to arrive. And even worse, I only played 30 minutes, then the string broke from one of the knots. Based on my experience, it's a stringing quality issue. They are not responsive for email either.

Tennis Warehouse has a Discussion Forum where the Moderators are beyond obnoxious and promote a “cancel” culture mindset. They simply erase posts on ANYTHING not deemed “politically correct”. They give people no information and act like authoritarian Nazis. Lost all respect for this company.

I was looking to purchase a Wilson PS RF 97. After searching racquets online, I landed on TW's site. The site was easy to navigate and I found my racquet in L5 grip size. Following purchase on 6/18/2021, I noticed terrible reviews about the TW site. After reading numerous terrible site reviews, I began to doubt my purchase, however I decided to give TW a chance. I promptly received several emails confirming my order, including tracking information and updates. I received my racquet 6/21/2021. The racquet was expertly packaged and I was entirely pleased with the experience. I intend to shop TW in the future. Thanks Tennis Warehouse!

I ordered. First they don’t take Amex which I find annoying. Then after I order a $200 order I get an email that orders from me need to be paid by wire transfer. Never heard of such a weird request. I called. Told it was settled. One case of balls shipped. The other was back ordered. A week later I get an email that billing zip doesn’t match credit card. I call again as it does. They keep saying this extra security is needed bc my order is so large (it’s only $200). I then say how come billing was fine on first half of order. No good reason. So I then ask where first half is as I’ve been charged for a week. It never shipped. I cancelled order. Only so much shady a person can take.

This is truly the best place out there to buy any tennis equipment! They've been incredibly helpful when I have questions and the customer service has been incredible any time I've needed it. Highly recommend for your tennis needs!

Ordered from them twice, no issues at all. They provide fantastic information to help find the best products, they have lots of knowledge, great product selection, and also stand behind their products too.