tenikle.comReviews of tenikle.com

Response from tenikle.comMay 22, 2025

Hi Shannon, We're truly sorry to see how frustrating this experience has been and sincerely regret that the order was not delivered on time or handled in a way that felt supportive. Every customer deserves better—not just in how orders are fulfilled, but in how communication is managed along the way. There were significant shipping delays around the holidays, and we understand how upsetting it must have been to wait so long and then receive a shipment after a refund request had already been made. This is not the experience we want for our customers. Although this response comes a bit late, if anything remains unresolved or if there is more to discuss, we encorage you to reach out at [email protected]. We are always here to listen and help however possible. Thank you for sharing this feedback—it truly helps us improve, and we're committed to doing just that.

Response from tenikle.comMay 22, 2025

Hi Kenji, We are truly sorry for the long wait and the frustration you experienced with your order. We understand how disappointing it is to wait months and feel unheard—that is absolutely not the experience we want for our customers. Earlier this year, we faced unexpected shipping delays and a high volume of inquiries, which unfortunately slowed down both our deliveries and our responses. We know that’s not an excuse, and we regret not providing the timely support you deserved. If there’s anything left unresolved, please reach out to us at [email protected]. We are here to help and want to make things right. Thank you for sharing your feedback—it helps us improve our service for everyone.

Response from tenikle.comMay 22, 2025

Hi Jodie, We’re truly sorry for the long wait and the frustration you experienced with your order and refund process. That’s not the experience we want for our customers, and we understand how disappointing this must have been. If you have any further questions or if there’s anything else we can do to help, please reach out to us at [email protected]. We’re always here to listen and support you. Thank you for sharing your feedback—it helps us improve and serve our customers better.

Response from tenikle.comMay 22, 2025

Hi Lydia, We’re truly sorry to hear about your disappointment and frustration with Tenikle, especially after you were so excited to gift it for Christmas. We understand how discouraging it is when a product doesn’t meet expectations or match what’s shown in the videos. Tenikle’s arms are designed to be sturdy for secure holds, but they should still be flexible enough to bend into the shape you need. The suction cups work best on smooth, non-porous surfaces—sometimes textured or matte surfaces can make it difficult for them to stay put. We also offer special adhesive stickers that can help create a better grip if you’d like to try one. If you’d like some tips please reach out to us at [email protected]. We’re here to help and want to make things right for you. Thank you for sharing your feedback—it helps us improve and serve our customers better.

Response from tenikle.comMay 26, 2025

Hi Monaro, We’re truly sorry for the long wait, missed communications, and the frustration you experienced with your order and our customer service. That’s not the experience we want for our customers, and we apologize for any inconvenience caused by the delivery delays and confusion around your refund and return. We did reach out for more information to help resolve your case, but unfortunately, we haven’t received a response. If you’re still having trouble or if there’s anything left unresolved, please email us at [email protected] with your order details. We want to make things right. Thank you for your feedback.

Response from tenikle.comMay 22, 2025

Hi Leonie, We’re truly sorry for the long wait and the lack of updates you experienced with your order. We understand how frustrating it is to be left without information or support, and that’s not the experience we want for anyone—especially after the excitement of seeing Tenikle on Shark Tank. At the end of last year, we faced some unexpected shipping and customer service delays, and we sincerely apologize for not being there when you needed us. Thank you for sharing your feedback—it helps us improve and serve our customers better.

Response from tenikle.comMay 22, 2025

Hi Brad, We’re truly sorry for the frustration and disappointment you experienced with your order—especially after planning to use Tenikle as Christmas gifts. We understand how upsetting it is when things don’t go as expected, and we apologize for any inconvenience caused by the delay. We did ship your order, and our records show it was delivered. If there’s anything about your order that’s still not right or if you have any questions, please reach out to us at [email protected]. We genuinely care and want to make sure you’re fully satisfied. Thank you for sharing your feedback—it helps us improve and provide a better experience for everyone.