DB
Nice but Delayed
In November ‘24 I ordered 6 Tenikles because of an offer from Tenikle - buy 3, get 3 free + 3 free remotes. I received the 6 Tenikles but no remotes. I notified Tenikle immediately, provided all documentation they requested, and was told they would be shipped right away. I sent multiple emails when I didn’t receive them after a month, 2 months, 3 months, and received responses about shortages, busy time of year, etc. I finally did receive the remotes - in March ‘25.
Response from tenikle.comMay 21, 2025
Hi there, Thank you so much for sharing your experience and for your patience throughout this long process. We're truly sorry for the delay and the frustration caused by waiting so long for your remotes—we know how disappointing that must have been, especially after such a big order. Last holiday season, we faced unexpected supply chain challenges and shortages that affected many of our shipments, and unfortunately, your remotes were caught up in that. We tried our best to keep everyone updated, but we know it wasn’t the smooth, reliable service you deserved. We’re grateful for your persistence and understanding, and we’re glad the remotes finally made it to you. If there’s anything else we can do to make your Tenikle experience even better, please reach out to us anytime at [email protected]—we’re always here to help. Thank you again for giving us the chance to make things right, and for being part of the Tenikle family.