TenantCloudReviews of tenantcloud.com

My experience with TenantCloud has been extremely disappointing. I specifically chose this platform because I was led to believe it supports multi-currency property management, which is critical for managing properties in both the United States and Poland. After subscribing to their highest-tier plan, I discovered that proper support for currencies such as PLN and USD was not actually included as expected. Instead, I was later asked to purchase additional subscriptions to access functionality that was originally presented as part of the system. This created unnecessary complications, additional costs, and significantly reduced my trust in the platform. What should have simplified operations ended up creating more problems. I would not recommend TenantCloud to anyone managing international properties or relying on transparent pricing and clearly defined features.

I didn't appreciate anything about TenantCloud. I have been renting for years, and this is by far the worst platform I have ever been forced to use. The website is horrible to navigate, nothing flows and generally seems counter-intuitive. I have had to go to the help page to figure out basically anything, and I would consider myself quite well with computers since I grew up with them. You have to jump through about 5 different holes to set up auto pay, there isn't a single autopay option that comes without a service fee. That's pretty insane. I have never used a platform that charged a fee for an ACH bank account transfer, so that sucks. Also, in order to "verify" my account, a $0.01 deposit was made with a code in the memo that I have to input. This takes several days. Furthermore, there are constant alerts of things I need to do in order to "complete" my move-in (I've lived here for months now). I have no way of turning these off, and none of the options provided actually match the utilities and internet providers that I have, so there is nothing I can do about the annoying alerts. Overall, could not be more dissatisfied and disappointed that my property manager decided to switch to this god-awful website. If you care at all about your tenants, stay far away from this garbage.

Tenantcloud has made managing my rentals not only possible, but easy. I get alerts when a repair is needed or rent is due. I have my tenants message and pay their rent through Tenantcloud. I can even do my background checks and leases. I have been using Tenantcloud for several years now and I have no plans to leave!

I been trying to cancel my tenant cloud subscription for the past year and cannot!!! They still charge me the full amount, I even tried making a dispute on my credit card but they were also unsuccessful disputing..this is a total scam !!! Stay away ! Becarful!!!

They took forever to complete their check and it caused a denied application: if the landlord unsure this app don’t waste your time nor money.

It showed that a tenant didnt have an eviction but they did!!!! I paid for the premium and it wasn't accurate. Waste of money

Tenant Cloud makes everything seamless for our tenants and managing our rentals. We love the features like move-in/out inspection report, maintenance request portal, and the option to log property fees. We couldn’t do what we do without tenant cloud!

Tenantcloud provides everything we need in managing our properties. We are a family own business so we don't have a big team to manage properties counting 50-100 doors, for short and long term rents. But finding tenantcloud really help with all the hassle. It's very easy to use and they just know what property manager needs. I do hope they can expand and be more international friendly as we are based in Asia, instead of the US. But otherwise, no complain.