I was sent an order I didn’t place a It’s tretinion0.1% cream
I was sent an order I didn’t place a order for this tretinoin 0.1% cream I need my credit card reimbursed my name is Lois Shipps
Response from TelyRxSep 8, 2026
Hi Lois,
We are sorry that your refill order was sent out as an automatic refill order. This is most likely because you selected the 'automatic refill' option at checkout. We have reviewed your order and any further refills on this order have been paused. If you need to place a refill order, please reactivate your order on your account. We apologize for any misunderstanding. Yours in Wellness, The Tely Team.
LN
Larry N.
Amazing Company Awesome experience!..
Amazing Company Awesome experience!.. Ordering was Fast and Shipping Came to my door in Less than a Week!!... I will recommend this Company to Everyone that doesn't want the Hassle of making appointments with their Doctors
CU
customer
Prescription delivered as promised
Prescription delivered as promised. Easy cheesy.
KA
Kate
Everything went flawlessly.
Everything went flawlessly.
MH
Melissa H.
I didn’t approve this order
I didn’t approve this order, in fact I thought I had canceled it long ago. I wish they would have reached out to confirm before charging me over $200 dollars!
Response from TelyRxSep 6, 2026
Hi Melissa, Thank you for your feed back. We did notice an email sent to us regarding the issue. We apologize that your order was on auto refill, that has been paused for now. You may activate it anytime you need to from your account. Furthermore, you have been refunded for the order. One again, we apologize for any frustrations with the refill order process. We thank you for your understanding and look forward to serving you in the near future. Yours in Wellness, The Tely team..
RA
Riccardo A.
I did not order a refill
I did not order a refill. Please unsubscribe me. I no longer use the scrip.
Response from TelyRxSep 6, 2026
Hi Riccardo,
We apologize for the auto refill that was placed on your behalf. After further investigation we noticed that you had changed it back to a manual fill giving you the option of ordering the medication when you need it. We have also cancelled your order and refunded you the cost of the medication. Please expect to see a refund on your statement in 3-5 business days. We look forward to serving you in the near future. If you have any questions or concerns please do not hesitate to reach out to [email protected] or 1-800-878-1660. Yours in Wellness, The Tely Team.
WP
Warren P.
TelyRX is efficient and has great…
TelyRX is efficient and has great customer service.
KA
Karina A.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! ABSOLUTE NIGHTMARE FROM DAY ONE (0/5 STARS IF I COULD)
I wish there was an option to give ZERO STARS. This company is an absolute disaster, and my order was ruined from the exact second payment processed. I decided to give them a try since I got a 20% discount through my credit card promo. Save yourself the stress, money, and health hazard—STAY FAR AWAY.
1. Blatant False Advertising & Delays
They advertise same-day shipping if your order is placed by 2:00 PM. I placed my order at 12:47 PM, and it wasn't shipped until THREE DAYS LATER. By day two, when I saw the pharmacy still hadn't filled it, I tried to cancel, but they refused.
2. Destroyed, Unsanitary, and Contaminated Medication
When the package finally arrived late, it was a health hazard. The bottle cap was not screwed on, leaving loose pills scattered all over the dirty shipping package. The blister pack inside was completely pulverized with crushed pills everywhere. The ENTIRE order was contaminated, destroyed, and completely UNSANITARY to ingest.
3. Non-Existent Support & Blatant Lies
Customer support ignores emails completely. When you call, representatives tell you whatever you want to hear to get you off the phone, making endless promises they never keep. After I reported the ruined medication, a rep promised me an immediate full refund and told me to just have my local pharmacy fill the prescription. What followed was days of running in circles with endless back-and-forth calls and non-stop lies.
4. Illegal Demands & Deceptive Bait-and-Switch
To make matters worse, they demanded that MY local pharmacy contact THEM to handle the prescription—a practice my pharmacist in Illinois explicitly confirmed is ILLEGAL. Right after a manager promised on the phone to personally handle contacting my pharmacy, I immediately received an email contradicting everything he said. The email claimed they would NOT allow another pharmacy to fill it and would NOT replace it themselves because the order was "already filled."
SUMMARY:
They shipped destroyed, unsanitary medication, engaged in illegal prescription transfer demands, lied on the phone, ignored emails, and stole my money for a product I cannot safely use. Dozens of reputable companies stand behind their products, package medicine safely, and treat patients professionally. This company is a scam. STAY AWAY!
Response from TelyRxSep 5, 2026
Hi Karina, We are very sorry to hear that your experience was not at all what we want for any of our customers. Please accept our apologies on behalf of the Tely team and the carrier. We do realize how frustrating it can be. We have arranged to reship your order. We have addressed your concerns in an email to you. Once again we are sorry you did not receive our best experience. We look forward to resolving your concerns and we thank you for your feedback. Yours in Wellness, The Tely Team.
