TelyRxReviews of telyrx.com

Response from TelyRxOct 15, 2026

Hi Larry, Thank you for your feed back, We do apologize for the delay in you receiving your tracking number. After reviewing your order we noted a technical issue that delayed your order from being processed. We have refunded your shipping due to the error and delay. Thank you for reporting the update, your order is set to be delivered today. Yours in Wellness, The Tely Team.

Response from TelyRxSep 22, 2026

Hi, We truly apologize if there was a confusion with the promise of 'free standard shipping'. This is offered to any medication order over $100. We would like the opportunity to resolve your issue with the shipping delay. You should have received your order the next business day if your order was placed prior to 2 pm. Can you please reach out to us at [email protected] with your order or contact us at 1-800-878-1660. We look forward to hearing from you and providing you a resolution. Yours in Wellness, The Tely team.

Response from TelyRxSep 14, 2026

Hi Mark, We apologize if your refill order was processed without your knowledge. This was an automatic refill that was selected when you requested your new prescription. We sincerely apologize for any confusion this may have caused. We have since updated our website to clearly provide the option to select “Auto Refill” when placing an order. Per our conversation, I have cancelled your last order and refunded you. We appreciate your service and we thank you for your feed back. Yours in Wellness, The Tely Team.

Response from TelyRxAug 26, 2026

Hi, thank you for your feedback regarding our products. We’re glad to hear that you had a positive experience with the medication. Regarding your recent refill, it appears that your prescription was enrolled in auto-refill, and you were billed three months after your previous order. We apologize for any confusion or inconvenience this may have caused. Please know that you can control the frequency of your auto-refill orders, as well as the billing and shipping dates, to better fit your needs. Please also note that this prescription is now out of refills and will require a new prescription/order for your next fill. Yours in Wellness, The Tely Team.

Response from TelyRxAug 17, 2026

Hi Kristen, We are glad you received your medication in a timely manner and we acknowledge the rising market prices. We understand that rising prices can be challenging, and we sincerely apologize for any impact this has had on you. Due to market fluctuations, we have had to adjust our prices to keep pace with inflation. However, please note that we do offer discount codes on our website. If you do not find any advertised, please call us at 1-800-878-1660 and we can always work with you to support your wellness needs. We appreciate your feed back and look forward to serving you in the near future. Yours in Wellness, The Tely Team.

Response from TelyRxAug 12, 2026

Hi Rebecca, Thank you for your feedback. We sincerely apologize that your order was lost or stolen. We will be reshipping your order using a different carrier to help prevent this from happening again. Please note that you will receive an email with your new tracking information once the order has shipped. Once again, we sincerely apologize for the inconvenience. We have also notified our logistics department of this incident so they can take the necessary steps to prevent similar issues in the future. Yours in Wellness, The Tely Team

Response from TelyRxJul 19, 2026

Hi Mary, We are very sorry that you did not receive the whole quantity as ordered. It is quite frustrating when things don't happen as they should. The picture that is requested is for quality control and for coaching purposes as we do want to and intent to provide the best service. Please email [email protected] with you order number and concern as the subject. We will definitely address it and ship the balance pills to you. Once again, we apologize for the error and would love the opportunity to make it right. Look forward to hearing from you. Yours in Wellness, The Tely team.

Response from TelyRxJul 15, 2026

Hello, Thank you for taking the time to share your feedback. We understand your frustration and appreciate the opportunity to review your concern. After reviewing your account, it appears that this was not an auto-refill order. Both orders placed on July 8 included provider fees, indicating that each order was submitted as a separate new order. Unfortunately, due to pharmacy regulations and product sterility requirements, we are unable to accept returned prescription medications once they have been shipped. We would be happy to assist you with your next order and discuss options to help make things right. Please give us a call at 1-800-878-1660, and one of our representatives can assist you and offer a discount on your next order. We appreciate your feedback and hope to have the opportunity to better serve you in the future!