customer
Why am I being charged like a…
Why am I being charged like a subscription? I made a one time purchase.
Response from TelyRxSep 11, 2026
Hi Steve, We sincerely apologize for any confusion regarding your refill schedule. Your order was enrolled in Auto Refill, which was set to process every 90 days. We understand that you may not have been aware of this schedule, and we’re sorry for any inconvenience this may have caused. I’m glad to see that you were able to switch your order to manual refills. This will give you the flexibility to place an order whenever you need it, rather than having it process automatically as you have active refills on your order. Once again we are sorry for the confusion and appreciate your feed back. Yours in Wellness, The Tely Team.



