Michael W.
Ordered a PING Staff Bag for 499.99
Ordered a PING Staff Bag for 499.99. They charged credit card immediately. After a couple weeks of no progress on order fulfillment, I called customer service. After 10 or so attempts over a 7 day period to check on the order status, I finally got a person on the phone, who says sorry PING is closed today and to check back on Monday. Monday came and went with no answers on order fulfillment. Keep trying for another week or so. Finally got a person on the phone who says that the item will ship in August, ordered in December. Told the representative to cancel order and refund my 499.99. Representative indicated it would take 3-5 business days to process refund. When I asked why it would take 3-5 business days for a refund, I was told that they have to call PING to cancel the order, but PING is closed today (Saturday). I ordered a PING product but didn’t pay PING, I paid the “THE GOLF CLUB.” After the 7th business day and no response on phone calls or a refund, a credit dispute was filled to get refund through the credit card company. THIS COMPANY IS TAKING PEOPLES MONEY FOR PRODUCTS THAT ARE NOT IN STOCK AND NOT FOLLOWING UP ON REFUNDS. BUYERS BEWARE

