TechSoupReviews of techsoup.org

Their purchases of software or subscriptions is incredibly complicated - the customer service was ok but didn't know anything about Macs. And their partnership with Microsoft is beyond complicated - almost impossible to set up anything!!! Not sure the savings are worth the hassles!!!

Absolutely the most terrible company in America at customer service. Do yourself a favor and do not use this company, especially for Intuit or Quickbooks. They will never help you or get back to you with a question. WORST CUSTOMER SERVICE IN THE NATION!!!!

Terrible organization at verifying nonprofits. We have wasted weeks sending document after document and they won’t verify the nonprofit even though they say it can be verified by the IRS website.

What happened to TechSoup??? They used to be there for its nonprofit customers. How many millions of dollars are they raking in and they cannot staff their phones. They no longer even have a sales line where one can call in to order software. Why are they only open 3 days a week now? Are they going out of business? I have a crisis. Quickbooks is discontinuing the 2020 desktop version at the end of May and I have not heard from TechSoup on what options I have. They should be contacting ME instead of ME trying to get through to them. I bought the software through them. They should have their customer's best interest at heart. So sad. Have been using TechSoup for 30 years. If the price discounts through TechSoup were not so good, I would leave them for another software vendor. Do we have another option to TechSoup for our nonprofit software purchases? Update: TechSoup needs to be revamped back to how they started - helping nonprofits purchase affordable software. Now they bombard you with emails every day for their products and services and when you go to the website to see them you get a teaser price "only $5 to access discounted price for Adode Acrobat Pro." Then they hide the true cost which is $12.99 per month forever, now that all software has become cloud based subscriptions. Customer service is gone. Here is the latest. Only four hours a day for 4 days and it better be important (I was on hold for 3 hours trying to get through.) "For urgent matters or for canceling a request, call 1-800-659-3579, Monday through Thursday, from 7 a.m. to 11 a.m. Pacific time" Chat with a live agent has disappeared. How are they staying in business. Ellon Musk needs to buy them out and fix this company. I am just sick as I have been using TechSoup for over 30 years now in church and mission administration.

Horrible customer service. You can't get in touch with anyone and have to wait forever and then if you do get a hold of someone after multiple attempts they are rude.

Most rude organization. Don't even respond to you. I will never recommend them to be used by anyone. I wonder why Google uses them to verify non-profit org status. I am not surprised by all the negative reviews they have accumulated.

Scam ! This is the 1st ever for a non-profit who is in good standing with the IRS. they asked for all kinds of verifying documents which are from he IRS YET THEY CANNOT FIND OUT ORGANIZATION. Then they require more and more PHI. Bad customer service , rather non-existent. POOR FOLLOWUP. I QUIT !!!!!!!!!!!!!

TechSoup took the vast wealth of corporate nonprofit donations and put it behind lock & key, charging extremely high “administrative fees” to allow you access to stuff companies give away.