TechSoupReviews of techsoup.org

Ordered two computers. A laptop and a desktop. The Laptop didn't work. Sent it back...didn't receive a replacement for three weeks. When it did arrive, it was a desktop, not a laptop. Had to send it back and request a refund. Received a refund for the less expensive computer that I kept (desktop) Too much effort on my part for a simple transaction.

Their purchases of software or subscriptions is incredibly complicated - the customer service was ok but didn't know anything about Macs. And their partnership with Microsoft is beyond complicated - almost impossible to set up anything!!! Not sure the savings are worth the hassles!!!

TechSoup uses a play on words when they advertise you will save half on a particular project if you buy it through TechSoup. BUT, if you add up the facts you realize you are not saving half or more at all. For example, we purchased a Zoom account via TechSoup. They said we would save half. We paid $57 for the discount, then we paid $74.95 after we applied the discount. The savings was a whopping $17.95! Hardly worth all the hassle and time I put into it. Be careful when you purchase software from TechSoup - add up the numbers and consider your time!!

Is run like a for-profit entity and definitely not in the interest of the non-profit community. Had nothing but problems with this organisation when trying to register our non-profit yet when we contacted Microsoft direct they applied the non-profit status almost immediately advising us to ignore TechSoup. Their social mission appears more for show due to the vast amount of profit it makes by reselling many already free offerings. If you have any issues with this company in accessing the free offerings for your non-profit, contact the vendors direct as they will usually override the refusal from TechSoup who have too strict a policy in terms of those it chooses to want to help.