TechSoupReviews of techsoup.org

Tech soup sells invalid subscriptions, and the customer service repeatedly gives incorrect information. I paid the fee for an Otter software renewal through them, but when I tried to purchase the renewal through Otter, it indicated that Otter is unable to process all discount codes for renewals. I attempted to contact Otter customer service to get it resolved, and never received a response. When I contacted TS, they had no idea that this was Otter's policy, even though it is clearly stated on Otter's website. They repeatedly told me I purchased the wrong product - I did not and finally provided them with a screenshot of my account. I was told the only option was to report it to the program manager. So my nonprofit is out of the fee that I paid to TS, and the increased renewal cost for Otter. Perhaps they are working together to take advantage of nonprofits?

Due to us having a Board Member who sits on two different non-profits, TechSoup has discriminated in not only declining the second organization, an entirely separate entity, however revoking the already verified status of the first organization. Staff incompetence and is acting as if they're the IRS in determination rather than doing their job in approving already Determined organizations by the IRS. What a failure to the mission of TechSoup and a ridiculous and defamatory response that we have somehow violated community guidelines, then referred to their legal department for further review. We have already contacted our legal team to determine options we have available to us based on this determination and discrimination.

Our organization was initially approved by Techsoup as a recognized 501(c)(3) organization, however was retracted once I applied for another organization that I sit on the board with. They indicated: TechSoup: Ineligible Due to Non-Compliance of Community Standards due to both organizations having similar missions. You may need your Legal Team to get involved with TechSoup due to their incompetence of what a 501(c)(3) organization is and that one person can sit on multiple boards of different organizations.

Their support is astonishingly poor and borders on hostile, certainly passive aggressive. We purchased a MS licenses in early November and after 17+ support emails, we still are not able to download the software. They answer one email a day, so the process is excruciatingly slow. Their response are not clear or they are inaccurate. For example, I was told to create a support ticket with Microsoft, except that when I do, the MS support tab merely lists TechSoup support, including an 800 number no longer in service. I've never experiences such bad support, I can;'t imagine how this can be of ANY value to a non profit.

We are extremely disappointed with TechSoup due to their lack of responsiveness and disregard for our critical needs as a nonprofit. Despite promptly providing all required documentation and repeatedly following up via email, we have received no acknowledgement or updates for nearly a month. Furthermore, even our attempts at direct registration through their website have gone unanswered. This silence from TechSoup has severely hindered our operations, as we rely on the resources they facilitate access to, including crucial partnerships with Apple and Meta. The apparent indifference towards our urgent situation is unacceptable and unprofessional, especially from an organization that claims to support nonprofits.

Their customer service is void. You have to pay an admin fee for using various products. Yes, an admin fee per product, which in the long run is not a discount after you have all these admin fees. In addition, there's no live customer support, except for chat, which is only available Monday through Friday, 7 am - 12 pm. Why are there admin fees when you are not available to speak or help your customers?

Tech Soup's customer service is...there is not. Not worth your time or hassle.

Terrible system, does not make it easy to use their coupon codes for nonprofits.