TechSoupReviews of techsoup.org

I have been using Tech Soup for 16 years+. For the first 10 years, they were great, but since the the company has become a total PIA to deal with. Almost to the point that it is simpler to buy software outright. Terrible Customer Support - if you can actually get through or a response from someone, they are unfriendly and could care less about helping you. Typically, you get passed on to another help entity over and over.

I have used TechSoup.org in conjunction with the small 501c3 arts non-profit with whom I volunteer doing tech support for over 15 years. I have had no problems with them. They manage the access to the donations we wish (primarily Microsoft) efficiently. Occasionally there are rough spots, but those are with the software supplier, not with TechSoup. I believe TechSoup is a great source of free or discounted software for non-profits.

Agree with the other reviews. They literally make you waste time, which is precious as a growing nonprofit, and give you nothing in return. At the most your savings is a few dollars over what you would have been offered in the marketplace, but once you count the time you spend jumping through their hoops, you're already in the red. Occasionally, such as with Microsoft Office, they take a program that is offered for free from the company itself for nonprofits, and add user fees on top of it, so that you're now paying for something free. Perhaps the worst part is the companies they work work with probably think they are doing something good, but they are just being scammed by TechSoup and the nonprofits which are supposted to be the recipients of assitance which will help them grow and sustain, never see any benefits, which are sucked out of the equation by TechSoup.

TechSoup is the typical corporate "nonprofit" that couldn't care less about service to any entity other than itself. They spend more time and effort keeping their boots on the necks of small nonprofits instead of helping them. Contact me at care @ aunties dog care .org to join the class-action suit we're putting together with other community nonprofits.

TechSoup uses a play on words when they advertise you will save half on a particular project if you buy it through TechSoup. BUT, if you add up the facts you realize you are not saving half or more at all. For example, we purchased a Zoom account via TechSoup. They said we would save half. We paid $57 for the discount, then we paid $74.95 after we applied the discount. The savings was a whopping $17.95! Hardly worth all the hassle and time I put into it. Be careful when you purchase software from TechSoup - add up the numbers and consider your time!!

Truly terrible experience with their customer service regarding grants and refunds. I do not feel they ultimately have the non-profits best interest at heart. It would do them well to make sure they are being as transparent as possible. Which they are not currently

Is run like a for-profit entity and definitely not in the interest of the non-profit community. Had nothing but problems with this organisation when trying to register our non-profit yet when we contacted Microsoft direct they applied the non-profit status almost immediately advising us to ignore TechSoup. Their social mission appears more for show due to the vast amount of profit it makes by reselling many already free offerings. If you have any issues with this company in accessing the free offerings for your non-profit, contact the vendors direct as they will usually override the refusal from TechSoup who have too strict a policy in terms of those it chooses to want to help.

Il centro italiano riesce a dare assistenza, ma lo fa in maniera alternante, senza seguire approfonditamente il cliente e rinchiudendosi in silenzi ed omissioni quando si creano intoppi. Nel complesso ci hanno fornito servizi e assistenza, ma non possiamo dire di esserci sempre sentiti ascoltati e seguiti.