TechSmith CorporationReviews of techsmith.com

Response from TechSmith CorporationJul 2, 2025

Hi Matt, I apologize for any misunderstanding here. I just checked and it does look like our team sent out a renewal quote to you. It's possible, though, that it may have gotten caught up in a spam filter. I'll get that resent to you now. Otherwise, if you call in again, simply reference Quote #: 605827. Thanks!

Response from TechSmith CorporationJun 9, 2025

Thank you for your feedback. We are sorry to hear about your experience. We want to clarify that we do not use AI chatbots for support. Please reach out to us directly at the link below so we can resolve any issues you may have. https://support.techsmith.com/hc/en-us/requests/new

Response from TechSmith CorporationAug 8, 2025

Thank you for reaching out and sharing your detailed feedback. We're very sorry to hear about the frustrating experience you've been having with Snagit. The issues you've described—slow loading, crashes, and error messages—are not the experience we want for our users. We also apologize for the unhelpful support experience; that is certainly not up to our standards. I'd like to get you in touch with a senior support member who can provide more direct assistance. I sent a request via email for more information. Please provide us with the ticket number from your previous support interaction, and we will escalate your case immediately.

Response from TechSmith CorporationApr 17, 2025

Hi Jowaca, I apologize for any confusion regarding our subscription pricing. We clearly state at checkout that there will be a renewal the following year, and we also send an email notification 30 days prior to the renewal date. Please contact our team via the form below, and we would be happy to process a return for you: https://www.techsmith.com/request/return Thank you for your understanding.

Response from TechSmith CorporationApr 16, 2025

Hi Pall, Thank you for your feedback. We understand your concerns regarding privacy and the app’s connection attempts. Snagit connects to the internet to verify your license, check for updates, and provide anonymous usage data to better improve the user experience (this can be disabled in your app settings). We assure you that we take privacy seriously. For more information on our privacy policy, please follow the link below. https://www.techsmith.com/privacy.html Response to update: We want to clarify that my.nalpeiron.com and nsa.nalpeiron.com are not used for analytics or tracking your activity. Nalpeiron is our third-party activation provider, and this communication is required to verify that your subscription is current and your license is valid. It does not transmit any of your recorded data. We take your privacy seriously. If you have any other questions or concerns, please reach out to our privacy team at: [email protected]

Response from TechSmith CorporationMar 4, 2025

Hi Stefan, I apologize for any confusion regarding our recent transition to subscription pricing. We sent out numerous emails to communicate this change and ensure transparency. With the release of v25, all of our software is now subscription-based. However, you can continue using the version you purchased indefinitely without needing to stay subscribed. The optional subscription ensures that you receive the latest features, updates, and enhancements as soon as they are released. Additionally, as an existing user, if you choose to remain subscribed, you'll be able to do so at a heavily discounted rate. I hope that clears up any confusion. If you need any further assistance, please reach out to our team via the link below. Thanks! https://support.techsmith.com/hc/en-us/requests/new

Response from TechSmith CorporationMar 4, 2025

Hi Rob, I apologize for any confusion regarding our recent transition to subscription pricing. We sent out numerous emails to communicate this change and ensure transparency. With the release of v25, all of our software is now subscription-based. However, you can continue using the version you purchased indefinitely without needing to stay subscribed. The optional subscription ensures that you receive the latest features, updates, and enhancements as soon as they are released. Additionally, as an existing user, if you choose to remain subscribed, you'll be able to do so at a heavily discounted rate. I hope that clears up any confusion. If you need any further assistance, please reach out to our team via the link below. Thanks! https://support.techsmith.com/hc/en-us/requests/new

Response from TechSmith CorporationFeb 10, 2025

Hi Tony, I'm sorry to hear about the experience you've had so far with our services. If you have been mistakenly charged, we'd be happy to provide you with a refund. Please reach out to our support team via the link below, and we'll get that taken care of right away: https://support.techsmith.com/hc/en-us/requests/new In addition, the following support articles will show you how to cancel your subscription and/or update your payment information. Thanks! Cancel: https://support.techsmith.com/hc/en-us/articles/360025499031-How-Do-I-Cancel-Maintenance-or-Subscription Update: https://support.techsmith.com/hc/en-us/articles/360025469091-Update-My-Billing-Information-for-My-Subscriptions