TechSmith CorporationReviews of techsmith.com

The products are pretty good. The support is very good.

Love the product

I find Snagit extremely useful. I originally purchased it for a flat fee. Now they have shifted to a subscription system. I'm not a big fan of those so will make the renewal decision between now and the next renewal date.

Amazing software company that actually takes user feedback into consideration when working on new software releases. They also provide amazing live training webinars and have lots of great user documentation on how to utilize various features across their software. However, there are several bugs across their software that make using them a less than ideal experience. Their support staff do not have adequate capability to provide 5/5 support. Sometimes I end up finding a solution on my own that the support staff couldn't figure out. It also takes a lot of back and forth for them to understand the issue, which is mildly annoying.

I was locked out of my accounts after needing to reset my password multiple times. My problem was resolved by chatting for help. However, if the second password reset process had worked, I would not have needed help. Please review and streamline the password reset process and the unforeseen issue of forgetting your new password before getting into your account, and also, having to repeat the process. I desperately needed to download software that evening to my new device and prepare a screen recording video to post on short turnaround. Being locked out of my account caused extra anxiety and frustration with the multilayered reset/login process.

I use Camtasia regularly to make videos of all sorts as well as computer, instructional videos, and it is great and fit for purpose. Sure it's not adobe premiere for high-end filmmaking, but it is great for office level and hobbyist video, making an editing and more. I love it, and it's well worth the money.

We did run into a few issues but they were all finally resolved. Appreciate the staff making it happen. Fantastic product.

Snagit is a really full-featured program. I know going forward, it will be only available as a subscription. I wish they would retain the perpetual licensing as an option.