We empower people to create remarkable videos and images that help share knowledge and information. TechSmith screen capture software and solutions are perfect for anyone who wants to create and share images and videos for better training, tutorials, lessons, and everyday communication.
TechSmith Corporation (techsmith.com) has 395 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
TechSmith, techsmith.com
Website
techsmith.com
Category
Internet & Software
Location
East Lansing, Michigan
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 17% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This company indiscriminately spams businesses email domains without any kind of sign up. Shady business practices.
Response from TechSmith CorporationDec 1, 2025
Hi Evan,
We apologize for the unwanted email. We have unsubscribed the email you provided from our mailing list effective immediately to ensure this does not happen again. If you have any other emails you'd like to exclude, you can do so at the link below. Thanks!
https://www.techsmith.com/emailpreferences/
TK
Tonny Knollenburg - C.
Do not buy this software!
Do not buy this software!
Very bad frustrating service!
So I bought Camtasia 2024 I only need the standard verion.
Got the updates though 2024 ( wich the updates of the bought 2024 until 2025 are with the bougt version) and it changes to 2025 version. Could not use it so i wrote and recieved a key until mu subscribtion was over. But I do not need these updas and now I wanted to use my bought camtasia 2024 but it needs a key I can not use it because the standard version will give a overlay.
There answer. Delete the 2025 and reinstall 2024 yes you will lose your setup.
If you decide you no longer wish to renew your subscription, you'll no longer be able to access the 2025 or later versions.
Response from TechSmith CorporationNov 24, 2025
Hi Tonny,
Thank you for your feedback. We apologize for the confusion regarding the update.
To clarify, your purchase of Camtasia 2024 included a Maintenance Agreement, which gave you complimentary access to version 2025 during that active period. However, Camtasia 2025 requires an active subscription/maintenance plan to continue functioning, which is why the watermark appeared once your subscription lapsed.
You now have two choices:
Renew at a Discount:
Because you were transitioned from a maintenance agreement, you are eligible to renew your subscription at that discounted maintenance rate. This allows you to keep using version 2025, access all future updates, and utilize premium features.
Revert to Version 2024:
If you prefer not to renew, you can simply reinstall Camtasia 2024. This version is yours to keep and use perpetually without any further payment.
For more information on this transition, please see our FAQ below. If you have any further questions, please do not hesitate to reach out.
https://support.techsmith.com/hc/en-us/articles/31112245401229-Maintenance-Transitioning-to-a-Legacy-Business-License-Subscription-FAQ
LU
Luca
All I needed was to add one more seat…
All I needed was to add one more seat to my Snagit license, and I could not do it online.
Response from TechSmith CorporationOct 29, 2025
Hi Luca,
Thank you for your feedback, and we apologize for the inconvenience.
This limitation is a technical issue in our billing system resulting from the transition away from perpetual maintenance to our current subscription plans.
We want to assure you that our team is aware of this and is actively working on a solution. We appreciate your patience and feedback as we improve the system.
TO
Tom
Pricing model
Product is great. But your new pricing model is bad.
Response from TechSmith CorporationOct 27, 2025
Thank you for your feedback, we're glad you enjoy the product. We understand your concern about the new pricing. This shift allows us to be more agile and release new improvements to you all year long, rather than having to wait for (and purchase) the next major version.
JO
Joel
Issue has not been resolved
I'm not sure what this survey is about. My request hasn't been addressed.
Response from TechSmith CorporationOct 21, 2025
Hi Joel,
I'm sorry to hear your login issue hasn't been resolved yet.
To help, we still need to locate your specific account or license. We were unable to find any records associated with the email address you provided.
Please reply directly to the original ticket with any of the information we requested:
The email address associated with your TechSmith account (if it's different)
Your Maintenance ID
An Order ID
Your License Key
Thanks!
CU
customer
You are ripping off teachers
You are ripping off teachers
Response from TechSmith CorporationOct 20, 2025
Hi Mark,
Thank you for sharing your feedback. I'm happy to let you know that we now offer a 30% discount for all verified teachers to help make our tools more accessible.
https://www.techsmith.com/all-products/discounts/
CO
Connie
Can't use the subscription
Can't use the subscription and am cancelling it. The new licensing structure won't work for my organization.
Response from TechSmith CorporationOct 14, 2025
Thank you for your feedback. We're sorry to hear that the new licensing structure isn't the right fit for you.
We do offer a Business License that is structured very similarly to our old model. Our team would be glad to walk you through the details and see if it's a better fit. Please contact us at your convenience.
HE
Herzon
Great Products, but Limited Student Discounts
Although I really like their products, especially Snagit, I think they should offer student discounts to more countries, not just the US, UK, and Canada. Expanding this benefit globally would help students like me and allow them to reach a wider audience.
Response from TechSmith CorporationOct 14, 2025
Thank you for your feedback! We really appreciate your suggestion to expand our student discounts globally. While our third-party verification service currently limits the regions we can serve, we are always exploring options to reach more students. Thanks for your support!
