TechSmith CorporationReviews of techsmith.com

Response from TechSmith CorporationOct 28, 2025

Hi Linda, We apologize for the frustrating sign-in issues you've been experiencing. Our support team is currently in touch with you regarding this, and we're ready to either continue troubleshooting this with you or issue a complete refund. We are monitoring your ticket for your reply. Thank you for your patience as we work to make this right.

Response from TechSmith CorporationOct 21, 2025

Thank you for your feedback, and we sincerely apologize for the frustration. Our system currently limits individual subscriptions to one per email address. We're glad our team was able to assist you with a business license over the phone, but we recognize this process was not straightforward. We appreciate you highlighting this, and we will be reviewing this workflow to make it easier for customers who need multiple licenses.

Response from TechSmith CorporationOct 21, 2025

Thank you for your feedback. We're sorry for any frustration regarding the educational discount for Screencast Pro. Please contact us directly, and we'll be happy to help you out with a discount.

Response from TechSmith CorporationOct 20, 2025

Hi Pam, For support, please reach out directly to our team at the link below. Thanks! https://support.techsmith.com/hc/en-us/requests/new

Response from TechSmith CorporationOct 6, 2025

Hi Jay, We're very sorry to hear you're still experiencing these significant delays. I've located your support ticket and see our team has sent over some further suggestions. We are eager to get this resolved for you. When you have a moment, please reply to that email, and we'll continue troubleshooting from there.

Response from TechSmith CorporationAug 8, 2025

Thank you for sharing your feedback. We understand your frustration regarding the change to a subscription model, and we want to assure you that this decision was not made lightly. We believe this new model will allow us to provide continuous updates, new features, and better support to all our users. We value your loyalty over the years and are truly sorry to see you go. We hope you'll reconsider in the future.

Response from TechSmith CorporationNov 12, 2024

Hi Lehni, Thank you for your feedback and for being a loyal Camtasia user. I apologize for the recent issues you've been experiencing. I'd just like to clarify a couple of the items that you pointed out. First, I want to assure you that we do not remove functionality from older versions of Camtasia. However, operating system updates can sometimes lead to compatibility issues. In your case, it seems that the older version of Camtasia you are using has some features that are incompatible with Mac OS 15. Second, we do offer upgrade discounts to our existing users. To upgrade to the latest version of our software, please visit the link below: https://www.techsmith.com/camtasia/upgrade/ I'll also follow up with you separately with an additional discount that you can apply to that upgrade. Thank you again for being a loyal Camtasia user. We appreciate your support!

Response from TechSmith CorporationAug 29, 2024

Hi Lisa, I'm sorry to hear about the issues you've been experiencing. Please reach out to our technical support team at the link below. They should be able to help resolve those problems. https://support.techsmith.com/hc/en-us/requests/new