We empower people to create remarkable videos and images that help share knowledge and information. TechSmith screen capture software and solutions are perfect for anyone who wants to create and share images and videos for better training, tutorials, lessons, and everyday communication.
TechSmith Corporation (techsmith.com) has 395 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
TechSmith, techsmith.com
Website
techsmith.com
Category
Internet & Software
Location
East Lansing, Michigan
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 17% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I had affordability issue and i didnot get discounts
Response from TechSmith CorporationOct 12, 2026
Thank you for your feedback. We understand affordability was a concern and appreciate your interest in purchasing a legitimate version of Snagit.
Our support team reviewed your request and provided the discount that was available at the time. While we weren't able to offer the larger discount you requested, we understand that this was disappointing and apologize for any frustration caused during the process.
We appreciate you considering Snagit and hope you'll stay subscribed to our promotional emails so you can take advantage of future offers and discounts when they become available.
TD
tdickau
I want to discuss options with a person…
I want to discuss options with a person not AI. No one called me. My telephone number is 860 582 1537. I want to purchase but must discuss with a human. I rate your appeal to consumers extremely poor.
Response from TechSmith CorporationOct 5, 2026
Hi Tom,
We're sorry for the frustration. Our records show that we provided both our direct sales phone number and instructions for reaching our sales team. If you left a voicemail and haven't received a response, please accept our apologies. Our sales team does return messages as quickly as possible, and we'd still be happy to help discuss the best option for your needs. Thank you for your feedback.
CC
Caballero C.
Worst ever
Worst ever, not even worst $1!
Downloaded the free version, to test it first, because I don´t trust them, I had many problem with them back in 2015 and it was the best choice ever! Audio recording on Mac doesn't work, even if you're using another Mic and most of their wannabe fancy features like zooming in etc. are not working in their editing software! Anyway their editing software looks like it's still 2015 , if it would work at least, I wouldn´t care! I´m not sure how they could survive, I think their are already under water
Response from TechSmith CorporationSep 24, 2026
Thanks for giving Camtasia another try, even though you'd had a frustrating experience in the past. We're sorry to hear you ran into issues with audio recording and editing features on your Mac. That's certainly not the experience we want anyone to have when evaluating the product.
Many of the issues you described may be related to macOS permissions or system-specific setup, but we'd love the opportunity to take a closer look and help troubleshoot. If you're open to it, please reach out to our support team at the url below so we can better understand what's happening and work toward a solution.
https://support.techsmith.com
We appreciate the candid feedback and will share it with our team.
TK
TK
Camtasia updates get worse, must purchase again and again
Camtasia was better years ago. Every time you update your OS, you need to purchase this software again at full retail cost.
Newer versions will not record audio from MacBook as advertised.
Every new version of Camtasia re-assigns keyboard shortcuts and hidden menu items so user must relearn menu layouts.
User cannot turn off their "smart cursor" that gets in the way of efficient editing.
Response from TechSmith CorporationSep 22, 2026
Thank you for sharing your feedback. We understand how frustrating it can be when an older version is no longer compatible with operating system changes and an upgrade is needed. We're also sorry to hear about the audio recording issues and workflow frustrations you've experienced. We appreciate you taking the time to let us know and will share your feedback with the team. If you'd like help with the audio issue, please reach out to our support team. We'd be happy to take a closer look.
TD
Terence D.
Snagit's Demise
I have been using Snagit since it too over Hijack as the leading Screen Capture software. Recently I had an update to my present version. Unfortunately the update has ruined a great piece of software. Previously you could load your Hot Keys and they function without the main menu and you could capture any screen any time without the need of the main menu. Now when you load the Hot Keys it takes you straight to the Main Menu. Trying to get a previous version has proved impossible. The we really don't care attitude of the support staff does need attention/
Terence Driscoll 14/08/2026
Response from TechSmith CorporationAug 17, 2026
Hi Terence,
Thanks for your review. We're sorry the recent update disrupted your workflow and caused frustration.
We appreciate the time you spent working with our support team and answering their follow-up questions. The additional details you provided helped our team better understand and investigate the issue. From the latest activity on your ticket, it appears the problem has now been resolved.
Thanks for sticking with us and for taking the time to share your feedback. It helps us improve both Snagit and the support experience we provide.
CH
Chaz H.
Snaggit - Buggy app. Lazy Support
Snaggit is repeatedly crashing.
Customer support hasn't solved the issue promptly furthermore they are asking for the same information that I've already provided to them. Lazy and inefficient service.
Response from TechSmith CorporationJul 7, 2026
Hi Charles,
I apologize for the issues you've been experiencing with Snagit and for all of the back and forth with our support team.
I checked on your ticket and saw you uploaded the crash dump file yesterday. Thank you for grabbing that for us! One of our agents is on it right now, and they are digging into the file to figure out exactly what's going wrong.
We'll reach out to you directly in your support ticket as soon as we have an update. Thanks for hanging in there with us while we get this sorted out!
-Brent
C
C.
You double charged me for my…
You double charged me for my subscription but made no effort to compensate me for having paid twice
Response from TechSmith CorporationMay 4, 2026
Hi Martin,
I completely understand your frustration, and I apologize that we didn't handle your support ticket better. To provide a little context, our system didn't automatically flag this as an error because you had two separate, active Camtasia Business licenses on your account, purchased at different times. Because many of our business customers buy multiple licenses for their teams, our database allows multiple active subscriptions under a single email address without flagging it as a duplicate.
That being said, you are absolutely right to be disappointed in our response. When you reached out to clarify the charges and cancel the extra subscription, our agent should have recognized that you didn't need that second license and proactively offered to refund you for the overlapping charge, rather than just canceling the future auto-renewal. We dropped the ball, and I would like to make it right. I have located your support ticket, and I am going to have our team review your account immediately to process a refund for the duplicate charge. You will receive an email from our team shortly with the confirmation.
Thank you for your patience and for bringing this to our attention so we can improve.
-Brent
AS
Andy S.
Forciertes Abo, AI mit falschen Aussagen, persistente Copy&Paste
Ich habe sowohl privat (Einzellizenz), als auch beruflich (Mehrbenutzerlizenz) eine Lizenz von früheren Versionen von Snagit gekauft.
Aufgrund eines Mitarbeiterwechsels wollte ich sicherstellen, dass wir noch freie Lizenzen haben und notfalls welche nachbestellen könnte.
Nachdem ich die Info nirgends finden konnte (lediglich welche Lizenz-Schlüssel wir haben, nicht wie viele im Einsatz sind), startete ich einen Support-Chat. Hier wurde ich zuerst von einem AI-Bot begrüsst - immerhin könnte man scheinbar direkt über einen Klick mit einer echten Person reden. Ich fragte zuerst den Bot, wo ich das Nachschauen könne und ob ich weitere Lizenzen kaufen könnte. Der Bot meinte, man könne Ansicht, in der ich zuvor war, prüfen wie viele Lizenzen in Gebrauch sind und dass man als Mehrbenutzerkunde bis zum Oktober 2026 weitere Lizenzen nachbestellen könne. Ich klickte anschliessend auf "mit einer Person reden", die mich auf Englisch begrüsste, aber ich hatte meine Fragen bereits erneut auf Deutsch eingegeben. Diese Person widersprach dem Bot (auf Deutsch) in beiden Punkten und behauptete, man könne weder sehen wie viele Lizenzen noch nicht gebraucht werden, noch könne man Lizenzen nachbestellen - und verwies auf einen ellenlangen Artikel.
Nachdem ich darauf hinwies, dass der Bot etwas anderes behauptet hatte, benötigte er eine Weile um zu antworten und schickte mir fast die gleiche Antwort erneut. Meine anschliessende Bitte auf Englisch zu schreiben, da er offensichtlich Englisch konnte, statt potentiell falsch übersetzte und nicht der Frage entsprechenden Deutsche Texte zu kopieren, ignorierte er. Nachdem er weiterhin auf Deutsch antwortete und sich lediglich bedankte, dass ich auf den "Fehler vom Bot" hingewiesen hatte, aber eine Stellungnahme zur Aussage des Bots verweigerte, gab ich auf.
Von dem "super Support" von anderen Kommentaren war hier meiner Meinung nach nichts zu sehen - nur die Schnelligkeit war ganz okay.
Mit dem Zwang auf ein Abo-Modell umzusteigen wandelt sich TechSmith für mich von Hero zu Zero und verliert mich definitiv als Kunden.
Response from TechSmith CorporationJan 2, 2026
Hallo Andy,
vielen Dank für Ihr Feedback. Wir entschuldigen uns aufrichtig für die fehlerhaften Informationen unseres Chatbots. Bitte haben Sie Verständnis dafür, dass sich unser KI-Tool noch in der Entwicklung befindet und daher noch nicht hundertprozentig genau ist. Ich werde mein Team bitten, sich diesen Fall anzusehen, um Verbesserungen vorzunehmen.
Wir verstehen Ihre Enttäuschung über die Umstellung auf ein Abonnementmodell. Diese Entscheidung war notwendig, um Snagit auch in einem sich wandelnden Softwareumfeld langfristig und nachhaltig unterstützen und weiterentwickeln zu können.
(Translated via Google)
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Hi Andy,
Thank you for your feedback. We sincerely apologize for the inaccurate information provided by our chatbot. Please understand that our AI tool is still a work in progress and is not yet 100% accurate. I'll have our team take a look at this instance to see what we can do to improve it moving forward.
Regarding the shift to a subscription model, we understand your disappointment. This was a necessary decision to ensure we can sustainably support and improve Snagit for the long term in a changing software landscape.
