TCGplayer.comReviews of tcgcollecting.tcgplayerpro.com

I placed an order for 1000 random bulk pokemon cards. I was NOT happy with what I recieved. I reached out, 3 times!! to tcgplayer in hopes of resolving my issue. I never recieved a response.

Customer support is a joke at TCGplayer they locked my account and did not even let me retrieve my funds they gave me no reason and will not contact me be careful how much money you put into them.

Every seller please to be aware when sell on TCGplayer. Be sure to read their policy because it literally said they can take your money and close your account if they don’t like you. And it also states all risks are on you, even the buyer scams you, you waive the right to dispute. And yes they take the selling fees and leave all risks solely to sellers. As a 20 years online reseller I never experienced a platform acting like that. I got scammed twice and they punished me very hard instead of listening to both sides. They refused to listen to any of my words but closed my account, only for a small order. It’s super upset and disappointing.

I've ordered a few times and the experience has been great. I typically grab foil singles of things i want to upgrade in my deck. Plus if you need 20 rat tokens this is the place to go.

Most of my purchases from Sellers on TCG Player have been fine and a positive experience. That said, you are 100% rolling the dice on this website and their "TCG PlayerSafeguard" is an absolute joke bordering on false advertising. For context, I purchased a $3,000 sealed case of booster boxes from a seller. Immediately after the transaction, the seller posted the tracking number for an e-shipping label. A few days later, I messaged the seller to inquire when they would ship the case, and the seller claimed to already have dropped the package off at USPS. I called every USPS store in the vicinity (Clifton, NJ) associated with the tracking info. They all confirmed they had never received a package associated with that tracking number or directed to my address. I shared this information with TCG Player customer support and they proceeded to respond with canned messages and templated responses telling me to wait a full 15 business days before initiating a dispute. Then, after waiting 15 business days, I contacted them again only for them to tell me to message the seller to work it out and wait another two business days. They literally do everything they can to frustrate and stonewall you while sellers they rate as "Gold Star" sellers scam people on their marketplace. To date, I still have not received a refund for the transaction from TCG Player and the seller is still active on their site. I subsequently disputed the transaction (under TILA) with my credit card company and received a credit for the full amount. As a result, TCG Player restricted my account from making purchases in the marketplace. Imagine retaliating against a customer for exercising their consumer fraud protection rights under applicable law and then replying to their support message with, "....we are here to ensure you have the best service experience possible." The only reasonable conclusion to draw is that the people running their support function, managing their fraud detection/trust and safety program, and working in their legal department are inept.

No products delivered. No refunds. Worst buying experience ever

In the past few months I've had multiple orders not be shipped at all by the sellers, 1 out 3 packages arrives postage due, sellers are glacially slow to mail cards out and I've had to miss multiple events because of missing cards. The worst offender was Pro Play Games, it's been a month and I still haven't gotten cards from them. To top all of that off, TCGPlayer will simply delete any negative feedback that you leave for a seller. As far as I can tell TCGPlayer is just a den of scumbags.

Would have been nice to track my order. Every time I went to there website it said it was being delivered by unknown carrier and tracking info has not been updated. Then I logged on June 7 and it said it was delivered on the 6th checked my old mail to see if I overlooked but I know I didn't. I messed then today (June 7th) telling them I don't have my package and asking who the carrier was. I tried on UPS and USPS website using the tracking number. It says does not exist. My coworker said using TCGPlayer was a hit and miss. We'll I guess I miss