Tax Defense NetworkReviews of taxdefensenetwork.com

Response from Tax Defense NetworkMar 4, 2021

Hi, Ernest. Thank you for your feedback. We are sorry to hear of the difficulties you experienced while working towards the resolution of your case, but we're happy to have been able to turn things around. We appreciate your kind words and thank you for choosing TDN to assist in resolving your tax concerns.

Response from Tax Defense NetworkMar 4, 2021

Hello, thank you for reaching out to us regarding your experience. We are sorry to hear you were dissatisfied with your services. We would like to speak with you about your time with Tax Defense Network, but we’re having difficulty locating your file using the name provided. Would you please contact our Client Care Department at (877) 856-5118 so we may better assist you?

Response from Tax Defense NetworkMar 5, 2021

Hello, Steven. We would like to sincerely apologize for any communication gap that contributed to this expectation issue. While Tax Defense Network will always work to reduce our client's debt, unfortunately not all of our clients qualify for these reductions. We try our best to explain this before proceeding with services, so our clients have a full understanding of our abilities to resolve their concerns in a way that is suitable for them. We appreciate you bringing this to our attention as it will assist us in addressing similar concerns in the future. Please know that we will be following up with you to address and alleviate your concerns in the best way possible. Thank you again for your feedback, we hope to speak with you very soon.

Response from Tax Defense NetworkFeb 23, 2021

Hi, Deborah. We are very sorry to see that you were dissatisfied with your services. We understand that reducing your tax liability may have been an important factor in seeking assistance from our company. We will always review which reductions our clients qualify for, to ensure they are receiving the absolute best outcome. However, each tax situation is different and this means that not all of our clients qualify for these reductions. We are very sorry to see that this has negatively impacted your impression of our services. We work to make sure our clients are fully aware of their possible outcomes before proceeding with their case. So, we sincerely apologize if there was any miscommunication regarding this matter. If you would allow us the opportunity, we would like to have a deeper conversation with you about your feedback. Our team will be reaching out to you soon. We hope to speak with you and resolve any other concerns you may have.

Response from Tax Defense NetworkJan 8, 2021

Hello, Jean. Thank you for reaching out to us concerning your case. We certainly appreciate you bringing these matters to our attention. It’s important to mention that Tax Defense Network makes a commitment to resolve all concerns listed on our clients contracts and that any additional needs will be contracted and resolved accordingly. We understand that after your initial services you were requesting additional assistance, which we have offered at no cost to you. However, additional services do require additional time to complete those services. During which time, the cooperation of our clients is necessary to fulfill our promise to assist each client to the best of our abilities. We are very sorry to hear that this process has been a long and unsatisfactory one, but we can certainly say that our utmost priority has been to assist you in resolving your concerns. We would definitely appreciate the opportunity to speak with you regarding this matter as it’s important to us that you reach a reasonable resolution for your case. We hope to speak with you soon.

Response from Tax Defense NetworkDec 3, 2020

Hello, Nancy. We are sorry to hear of your frustrations regarding the progression of your case. We value our client’s time and work diligently to resolve concerns as quickly as possible. Clients come to us with varying concerns, as a tax situation is specific to the individual. With this in mind, the time necessary to resolve a client’s case will also vary. We understand your disappointment regarding this matter and have reached out to you to provide information regarding your current case status. If you have any other concerns, please don’t hesitate to contact our Client Care Department at (877) 856-5118.

Response from Tax Defense NetworkAug 27, 2020

Mr. Mandel, We appreciate you bringing your concern to our attention. After a review of your case, we determined that during the process of completing your contracted services we were informed of a new direction that you wanted to explore. As this direction was not in relation to your Tax matters, we were unable to assist and therefore, we recommended a specialist in your local area. We completed all of your contracted services that you were originally contracted for with us. Please let us know if you have any questions regarding those services.

Response from Tax Defense NetworkAug 10, 2020

Thank you for the positive review. Our team takes great pride in helping people, just like you, find the best solutions for their student loan problems. We are so happy that you were pleased with our service.