Clay W A.
When I originally hired Tax Defense…
When I originally hired Tax Defense Network I was assigned to what I assumed a tax professional and he was horrible. He did nothing for two years and a couple days after I finished paying my installment agreement for there service he calls me and says that all he can do to resolve an over $20,000 tax debt is set up a payment plan. I called and complained and a different agent looked threw my taxes and found a year where my taxes were done wrong and said she'd file an amendment. For over 6 months I heard nothing so I called and that agent no longer worked there so I called to my new tax agent and she said she was working on my case. I'd email her every so often and would get a response of I'll call you tomorrow. She would hardly ever call. It was so bad that I started questioning her about if she really worked at Tax Defense Network because I thought she might have been a scammer. Finally she transfers me to another agent that FINALLY after 5 years and $5000 she resolves my case. I couldn't have made this story up if I wanted to.
Response from Tax Defense NetworkApr 27, 2021
Hello, Clay. Thank you for this feedback concerning your experience. We would like to sincerely apologize for the difficulty you've had while working towards a resolution for your tax concerns. Tax Defense Network strives to provide excellent customer service and experiences for our clients. It appears that we have fallen short of this expectation during your time with us. Please know that we take these matters very seriously and will be reviewing your concerns with our management team. Our team may follow up with you regarding this matter as well. We would like to see if there is anything we could do to provide a more satisfactory conclusion to your TDN experience. We appreciate you bringing this information to our attention as we work to improve our client experiences in the future.