TaxCloudReviews of taxcloud.com

I really appreciate the time that Franchesca took to help me with all my questions :)

Initially when I had to set up sales tax for my website, I had spoken to both Avalara and TaxJar. It took about three weeks and four phone calls with an Avalara sales rep before I even got pricing, and TaxJar isn't an SST provider. I had finally spoken to Jessica at Taxability Solutions who recommended I also check out TaxCloud. I'm glad she did, because I'm very happy with them (going on four months now). Way cheaper than the competitors as well. TaxCloud was easy to set up, I had it working on my staging environment over a weekend. Compared to the competitors, the API is very simple and easy to use, and integrates perfectly with Magento (both 2.x and 1.9-LTS). I don't have to think about sales tax at all, and I have full transparency over what's happening. They set up a special taxcloud email where anything emailed from the states goes to both me and their team. They're also very easy to get a hold of. The week after I simply created an account, the director of sales (Marion) reached out to me for a phone call to see if I had any questions. After our first month's filing she reached out again and walked me through the reports to make sure I understood how everything is working. I don't ever feel less important as their client even though I'm not running a huge operation. I want to also put in a plug for Jessica from Taxability Solutions, who works directly with TaxCloud. She helps to register you for the non-SST states, and provides a concierge service (corresponding to letters from the states, audit defense, etc.) The combined price for Jessica's service and TaxCloud is still cheaper than I was quoted from Avalara, and I get way more service. Overall, I would recommend TaxCloud!

I started working for GloFX on March 22, 2021. I can't tell you how much Chris has been such a big help for me. I can always count on him to understand what I am asking and help me get the job completed. Thank you Tax Cloud for having such amazing employees.

Excellent. Explained very well and took her time. Thank you

I had a great rep to help me with setting up my store, which the instructions may as well have well been in a foreign language, but she walked me through it successfully.

We are new member of TaxCloud. We are utilizing the service to help us accurately compute sales tax for a our business. So far things are great, the program integrated directly with our ERP/Accounting software (Odoo) and seems to be working well. Customer support was quick to address my initial questions. As we further implement over the next several weeks I'll report back if any changes to my score are necessary

I am a developer tasked with integrating TaxCloud with my clients website. TaxCloud reps are very responsive and helpful answering both technical and tax based questions. My client is very pleased with their service. I would definitely recommend them to my clients who want easy tax integration on their website.

While I am not a customer of TaxCloud, I have a customer who is. TaxCloud was able to step in and help both of us to figure out the right answers regarding who should be charging sales tax and who is paying, etc, as you know these things get complicated. They went above and beyond in helping me and our client to resolve our sales tax questions!