TaxCloudTaxCloud simplifies sales tax compliance for businesses of all sizes. With over 15 years of experience and trusted by 2,000+ customers, TaxCloud ensures you can calculate, collect, and file your sales taxes accurately across all 13,000+ US jurisdictions. Start a free 30-day trial with full access.
TaxCloud (taxcloud.com) has 196 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Accounting & Tax · Leander, Texas
Excellent
Accounting & Tax · Houston, Texas
Excellent
Accounting & Tax · Houston, Texas
Excellent
Accounting & Tax · Fort Worth, Texas
Excellent
Showing 12 reviews with 2 stars · Clear filters
Jesse
Although taxcloud is a decent price, their customer service is atrocious. Any time I call I always get an answering service that will send support a message. Then I never get contacted by support. If I email support there is maybe a 50/50 chance I don't get a response and I have to loop some personal emails into the mix to get any answer.
Joseph
Your support and service are almost non-existent. I have been unable to get help of any kind. Pricing is obscene. We will be changing as soon as we are able.
Response from TaxCloudAug 26, 2020
Hi Joseph - We are sorry if you have had trouble getting to our support team. Regarding pricing, you may want to look at switching to our Selective Compliance service option as you don't sell too much in SST states and have the bulk of sales in one non-SST state. The transaction or API based pricing plan might save you money.
BP
Great service and really nice API but the customer service is almost nonexistent and I get random, unexplained charges.
Scot
We have a very rough time getting any responses from support