TaxCloud simplifies sales tax compliance for businesses of all sizes. With over 15 years of experience and trusted by 2,000+ customers, TaxCloud ensures you can calculate, collect, and file your sales taxes accurately across all 13,000+ US jurisdictions. Start a free 30-day trial with full access.
TaxCloud (taxcloud.com) has 196 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
taxcloud.com
Website
taxcloud.com
Category
Accounting & Tax
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 72% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Every single time I needed to address any issues with TaxCloud it was an extremely difficult process. Could never speak with anyone who could resolve anything. While they are fine for collecting and remitting the taxes, beware if you actually need to communicate with a human being. Unfortunately, this seems to be standard protocol with technology firms.
Response from TaxCloudDec 23, 2024
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience earlier this year and that it left you feeling frustrated with our customer support at the time.
You’re absolutely right—our customer support in 2023 left much to be desired. That’s why, starting in December 2023, we made significant investments to raise our standards. We hired additional team members, implemented better tools, and focused heavily throughout 2024 on improving our customer experience and service. These changes have already made a noticeable impact, as evidenced by the many recent reviews highlighting our responsive and reliable U.S.-based support team.
Unfortunately, since your account was closed in March 2024, you had limited time to experience the results of these improvements. We wish we’d had the opportunity to demonstrate how much our service has changed for the better.
We appreciate your feedback, as it helps us continue to grow and improve. Should you ever consider working with TaxCloud again, we’d love the chance to provide the level of support that our customers now experience every day.
Best regards,
The TaxCloud Team
AJ
Ainsley J.
Absolutely Atrocious Customer Service
Absolutely atrocious customer service! I have had nothing but problems with TaxCloud for years, their "support" team is never able to actually resolve the issues (some ongoing for 1+ years) and I finally decided to close my account after their rates skyrocketed. I was told my SST had been closed as of March 31 but have been getting angry letters from states saying I am delinquent in my filings (which TC was supposed to handle) and that my SST was never closed (which TC was also supposed to handle) etc etc. When I reached out to them, I was told multiple times that SST had been closed on March 31. After much pushing (and angry emails from me) I *FINALLY* was told by an agent, weeks later, that "Because some sort of error had occurred with the original submission, this cancelation did not take place until last week" [late June] So, if I hadn't been aggressive in my follow-up, the issue never would have been resolved. Go somewhere else - this place is NOT worth the trouble.
TC's response claimed I didn't close my account until June 22, however, I have a support ticket dated March 27 on when the closure was requested/initiated. So, even the response to resolve my complaint here was awful.
Response from TaxCloudJul 3, 2024
Thank you for sharing your feedback. We are truly sorry to hear about the issues you’ve encountered with our service, especially regarding the closure of your SST account and the complications that followed. We deeply regret that our support did not meet your expectations and that it caused such frustration.
After reviewing your customer support tickets, we found that you reached out to us on Saturday, June 22 regarding notices received by states in the SST program even though your TaxCloud account was closed following your outreach in March. On Monday, June 24, our customer support team promptly replied in the morning and discovered the SST board (separate entity from TaxCloud) did not receive our request to close your SST Sales Tax License account with them on 3/31–By the afternoon, TaxCloud Support had contacted the SST board to set the record straight with the proper effective date for the closures as March 31, and the SST board confirmed they were updating every SST state with the information to reflect the March 31 effective date closure. All the subsequent notices you received in the mail at the end of June and the beginning of July were dated before June 22. Therefore, they were issued before you reached out to TaxCloud on June 22nd flagging the issue and can be ignored; as the actions our support team took on June 24 addressed each of those notices, ensuring no penalties and interests were assessed for your business.
We have also reached out to you directly to schedule a time for you to speak with both our CEO and the Head of Customer Success. Our aim is to understand your experience in detail and learn from it. We are committed to providing excellent customer experiences, and when we fall short, it is crucial for us to learn and improve.
At TaxCloud, we strive to resolve issues effectively and promptly, and it is clear from your feedback that from your perspective, we did not achieve this in your case. We want to assure you and any future customers that when we do not get it right, we are dedicated to making it right and using the experience to enhance our service.
Thank you once again for your feedback. We look forward to the opportunity to discuss this with you and work towards a resolution.
CH
Chris
Unfortunately Terrible Experience
Unfortunately, we had to terminate our relationship with TaxCloud, we had several unresolved issues with calculations, and then they turned off API access, they turned it back on several days later when they discovered their mistake. They kept withdrawing funds to file even though we told them that we were not using them to file, as they were having calculation and tech support issues (We were using another company to file until they fixed their issues). We had a ticket at the beginning of our relationship to fix some calculation errors, they did not fix them after 2+ months and their ticket response was abysmal. My rep would take weeks to respond, so we moved on to another company with competitive pricing. TaxJar is a much better experience, in my opinion, the Odoo connectors work perfectly, and their support has been much better.
Response from TaxCloudJan 11, 2024
Hi Chris -
TaxCloud aims to make our merchants' lives easier, not more complex. I'm genuinely sorry to hear about the challenges you faced with our service and apologize for the inconvenience caused.
If there is anything we can do to make things right, please reach out to our Head of Customer Support, Horst, at [email protected].
Thank you for bringing this to our attention and we wish you a successful 2024.
The TaxCloud Team
TH
Trendy H.
Horrible system
Horrible system. Not good for anything. They overcharged us over $3 K and even though they acceopted their mistake, it's been a month and we are still waiting for our refund. They are incompetent and this system doesn't work. Once we collect our refund, we will never work with Tax Cloud. I receommend every user to check the charges this company makes. They don't know what they are doing
DT
Drew T.
Avoid unless you want extra charges
Wow. What a terrible service. After the trail period decided to not use the service, was unable to "cancel it" quick enough and received their $10 no-usage fee. Explained to them there service was not used and I'm just looking to cancel it and get my $10 bucks back (contacted them within an hour of the charge) - they said I'm out of luck and they are even going to bill me for the next month before the account is canceled fully. Again, never actually used the service, was just exploring it as an option for my business. Seems like a really cruddy way to retain business. I actively use Tax Cloud for one of my larger online stores and now I'm going to cancel that too and switch to another service entirely.
MW
Mark W.
No Customer Support
Our company used to use TaxCloud but ended up having to switch to another provider after months of not being able to reach customer support by phone or email. Its strange how they will promptly reply to TrustPilot reviews just to save face but not their own support desk tickets. It’s so disappointing because this business has potential but no real execution of their mission!
Response from TaxCloudMar 15, 2024
Hi Mark,
We sincerely apologize for the inconvenience and frustration you experienced with our customer service in the past. Your feedback is invaluable to us, and we acknowledge that our previous performance in this area fell short of expectations.
Since then, we have taken significant steps to address these issues. Throughout 2023 and more specifically, over the past six months, we have implemented substantial changes within our support infrastructure. This includes upgrades to our support team, the introduction of new tools, and strategic new hires. Additionally, we have launched a dedicated Customer Success Department aimed at ensuring that our service aligns with the quality of our product.
Currently, all email inquiries are responded to within 1 business day and 90% are the same day.
We understand the importance of timely and effective support, and we are committed to continuously improving our customer service experience. We hope to be able to service you again in the future.
The TaxCloud Team
CH
Chris H.
A very disappointing experience
Took months of back-and-forth with several weeks of no contact whatsoever to get what turned out to be a simple issue resolved. At no point was I convinced my issue was actually understood and being treated as a priority. The only positive thing I can say is that the support rep was friendly.
MB
Melissa B.
The worst company ever
The worst company ever! I did a free trial and then was automatically enrolled in multiple states that I have no Nexus in. They used an old account on file that was closed
so I was charged 100.00 for not having a current account. Plus 29.00 from my bank. I never got any notifications this was all because I installed the plug in. I’m familiar with trials, the plug in will tell you your trial is over and you can uninstall the plug in, this is not the case at all with this company. So months later when I get a sale, I’m charged 30.00 for one transaction. Scammers. They don’t keep track if you actually need to pay taxes in the states then register you for 23 states that you do NOT need to pay taxes. I now have to cancel sales tax licenses in all these states that I don’t need to pay taxes in the first place. What a nightmare! Also I canceled Feb and then I go on the sight and my account was reactivated. Watch OUT!
Edit 5 - btw your reply shows exactly how disrespectful and deceptive you and this system is. I was automatically enrolled in this 23 state sales tax and my cancellation was reinstated and if I didn’t check back it would not have been canceled. That is shady and why I keep updating this review because it’s ongoing. Good luck to you and your business plan as well.
Response from TaxCloudFeb 24, 2021
Hi Melissa - As you have changed your review 4 times, we'd like to add some facts to the record of your review. 1.) You opened your account and went live in June 2020. Our trial period is for 30 days, it's not indefinite. You had one transaction in Aug, Sep, Dec and Jan. 2 transactions in Feb. 2.) The $100 fee was because your credit card was rejected, which does cost us money to correct, hence the fee. 3.) Upon going live, our base fee for API calls 0 to 1000 is $30 per month. It doesn't make a difference if you do 1 or 999, it's $30. Our pricing is transparently described on our website at https://taxcloud.com/pricing. 4.) You selected our state subsidized service where you collect in all 25 of our member states. If you only wanted to collect in the state(s) you need to collect in you should have selected our other service option. 5.) Your account has been deactivated. Your conclusions and name calling run counter to the facts. We find it unfortunate to receive a negative review that is based on you not understanding our service and pricing. When we make a mistake we'll own up to it, that is not the case here. Best of luck in the future.
