TauckReviews of tauck.com

WE HAVE TAKEN SEVERAL GREAT TOURS WITH TAUCK PRE COVID🥳….however taking tours POST COVID has been a HUGE DISAPPOINTMENT. 😱 THEIR Directors are NOW RUDE, ARROGANT, COMBATIVE AND DISMISSIVE! If you have any concerns while on a Tour …KEEP THEM TO YOURSELF🤫….otherwise they will tell the other Traveler’s to AVOID YOU!! THE QUALITY SINCE COVID HAS DROPPED FROM 5* TO 1/2* We will NEVER AGAIN use them.

Douro River cruise, excellent. Booked a summer cruise out of Nice 2023. Had to cancel seven months prior to the departure date. Had made a $3000 deposit that Tauck refused to return or apply as a future credit. Never will travel on them again

Tauck sells a Guest Protection Plan (GPP) it states is intended to protect the customer in the event that the customer decides to cancel a trip. What they don’t tell you is that they will keep the premium paid even if Tauck chooses to cancel your trip. If Tauck cancels a trip, they will maintain the amount paid in an account for a limited period of time. If the customer does not use those funds on another trip at the expiration of that time, Tauck declares the customer’s money lost and refuses to refund it. Most notable is the fact that Tauck is the only entity we dealt with throughout the pandemic who did such a thing. All others refunded all monies in full, including “insurance” premiums paid to them, when the company cancelled trips and cruises. After having pursued all reasonable avenues, I was today informed by the Connecticut Department of Consumer Protection that Tauck still refuses to change this practice.

Very disappointed Tauck tour( currently on). The food: dinner menu: Entree: 1 Red beans & Rice. 2. Crawfish etouffee. Cash bar. That’s. Most dinners are disappointment. Cost: Average $1000+/day/couple.

I was on two Tauck tours last year: Jordan and Egypt and Rhine Oktoberfest cruise. Both tours were superb. Local guides were used at every stop. We were really pampered: luggage pick up at our room when we moved. On the river cruise, all tips and alcohol are included in the price. Both were truly first class trips.

I was going to complain to their HQ, but could not find a direct route. However, having read the negative feedback from recent clients on the hugely expensive trip on the Grand New England tour, it looks like I got lucky! Having booked last autumn for next September, my health detriorated, and I needed to cancel. I understand the T&C regarding cancelation but did ask the Tauck might refund my deposit of £400, if they resold the spaces. Seeing that the 29 Sept 2023 tour is now sold out, I asked if they would repay as a sign of goodwill. NO WAY! came the reply. This is sharp practice as they get paid twice over. BTW my health seems to be improving, but I will give Tauck a miss on our next trip to New England.

I am updating my review of Tauck to be 5 stars because while it did take a long time to work out my refund for the missed days of our trip due to Covid infection 5 days into our Ireland tour the company has refunded all of my additional expenses and the cost of our missed days of the trip. I will be a returning customer as they have restored my faith in customer service!!

Our Grand New England tour was a huge disappointment, and we will never use this tour company again. The guide was totally unknowledgeable of all of the sites we visited, she was incompetent at coordinating travel for a small group, and she said and did offensive and inappropriate things throughout the trip. Worst of all she sent out our personal information in an unsecure email when we specifically told her not to do so, This company is completely unwilling to take any constructive feedback from its customers or take seriously the egregious problems they have with their tours. Don't waste your time or money with them.