Walter
Booked trip to China in April 2019 for…
Booked trip to China in April 2019 for trip in October 2020. Told no pricing available when we booked but encouraged to put down a deposit and "protection" for cancellation option. Got a letter days later that no further interaction with Pandas on the trip - ok, that happens. Now see political problems with China/ Hong Kong so I called yesterday to cancel trip. Told I would get $1000 back, but not $1200 fee for "protection". I was told I had 1-year to rebook with Tauck or lose that $1200 "protection" fee all together. We were not told that when we booked in April. If we were, we would not have booked the trip at that time. They have over 14 months before the trip. There is no reason to hold my $1200 "protection" at this time. I DO NOT RECOMMEND THIS COMPANY. Shady at best. Poor customer service on the phone. Asked to speak to a manager but "none were available". I just filed complaint with BBB.