We believe in do-it-yourself investing. We think controlling your own money can be more rewarding than relying on money managers or robo-advisors who put your portfolio on autopilot.That’s why tastytrade gives you every edge possible with the technology, rates, and support that help you succeed more easily on your own. We’re as serious about your money as you are, and we work for you who are brave enough to take your finances into your own hands.
tastytrade (tastytrade.com) has 599 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
tastytrade.com
Website
tastytrade.com
Category
Investments & Wealth
Location
Chicago, Illinois
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I've been trading for almost a decade on Fidelity and never realized how poor the experience was for retail traders. Tastytrade is such an incredible platform to use and works for the retail trader rather than against.
Then on top of that the support is incredible and educational resources are the best around. Tastytrade has changed how I trade for the better.
Response from tastytradeJan 17, 2025
Thanks for coming to tastytrade Ryan! Great to hear and we appreciate the 5 star review :)
SE
Sebastian
This guys are geniuses
This guys are geniuses. Tasty live is awesome! I am kind addicted to watch every video. Awesome learning with them besides the platform that is awesome too.
Response from tastytradeJan 13, 2025
Thanks for the 5 star review and kind words Sebastian!
MH
Mike H.
Please stay away from this broker
Please stay away from this broker , they play with you money for days and after 6 days they put you money in the account
Response from tastytradeJan 9, 2025
Thanks for your review and sorry to hear about your experience. Here is a helpful article on settlement times for ACH deposits:
https://support.tastytrade.com/support/s/solutions/articles/43000435275
JU
Justsomeguy
I was on the platform for over a year
I was on the platform for over a year, during that time the prices in the option chain would randomly freeze, sometimes in the middle of a trade, scary stuff. I reported this to tech support multiple times, waited months, got the usual "we will look into it" and then nothing. It kept happening, sometimes the ticker would freeze too. I sent an email to the CEO who kicked it down to some manager who kicked it to their tech person, the same one i filed the ticket with that didnt feel that the prices freezing was a huge priority. After bringing this rudeness back up to the manager he sent it back to tech support who let slip that their linux client i was using was based on a framework that had become unsupported by its vendor and that they couldnt fix any of the problems with it if they wanted to without rewriting it.
I lost $,$$$'s because of their incompetence causing me to panic while my P/L froze but in reality was moving behind the scenes. As other reviewers have stated and i have related, customer service is atrocious, sometimes i would get this guy on the phone it sounds like he just got out of bed and was in a rush to get to highschool. This broker is a total clownshow. No apologies for shipping a broken linux client without disclosing the fact, no promise to fix anything, just absolute disrespect for their customer and for their field. The CEO should be fired and restaffed at a local McDonalds where he belongs.
P.S. Dont get lured in by their "$10 then free option trades", nothing is free, there is a reason every other broker charges $0.65 to roundtrip a contract. You pay when your go to buy or sell and the price is wildly out of line with what you are being shown in the option chain. I dont want to say what they are doing is illegal but it really appears that what they're doing is illegal. Since then i have moved to IBKR, pay full price for options and get my orders filled at exactly the price that is shown.
Response from tastytradeJan 7, 2025
Thanks for your review and sorry to hear about your experience. We will try better.
RB
Ricky B.
I've been using TastyTrade for years…
I've been using TastyTrade for years and they are brilliant. Brilliant platform, brilliant customer service (thank you Stephen), and brilliant fees. Long may it continue.
Response from tastytradeJan 6, 2025
Thanks for the 5 star review and kind words Ricky!
WE
wendy
Absolutely the worst at customer…
Absolutely the worst at customer support and customer care. The bottom of the barrel.
Response from tastytradeJan 7, 2025
Thanks for your review and sorry to hear this. We will try better.
SA
sergio ariel G.
LAMENTABLE!
LAMENTABLE!! Tuve la pesima idea de hacer un pequeño fondo en Cripto. Por banco es engorroso desde mi pais. Te retienen los fondos por 30 (TREINTA) dias. Tardan eternidades en contestar cuando lo hacen. Y si lo hacen es con un cierto halo de ironia. Le echan la culpa a la plataforma (sus socios) que terceriza Cryptos y viceversa. Unos desvergonzados. Te contesta un tal MOMO. Se rie en tu cara practicamente. Lo peor que he conocido en Brokers. Sin bancos es imposible irse de ellos...
Response from tastytradeDec 26, 2024
Thanks for your review and sorry to hear about your experience! I've contacted our back office team on your behalf and just sent you an email update.
JE
Jeephill
Great customer support.
I have found that tasty trade on mobile is a little bit difficult to navigate but admittedly I have not done much trading on it. I had some questions about how to navigate on the site and some sign in issues. I called the customer support line and was talking with a life person within 5 minutes. The attendant did a great job explaining things to me and I could not be happier. I will be using my tasty tray platform more often in the future!
Response from tastytradeDec 20, 2024
Great to hear! Thanks so much for the detailed review and for the 5 stars :)