TASCReviews of tasconline.com

I wish I could give 0 stars, cause that’s what this company deserves. When you call customer service, they do not have any real answers to your questions. Let just put in verification requirements to be “reviewed” with no follow up. I had to provide receipts for a copay as well as for an ultrasound. I provided ITEMIZED receipts directly from the Dr’s office and they still won’t accept it. My account has been locked because of this, and I cannot make purchases until apparently they continue to review the same documentation. Like… this is MY money I’m using. What a goddamn waste.

This is the worst company we have Ever dealt with. Everytime the card is used they make it as an ineligible expense. You then have to go out of your way to try to provide proof to them, when it's used for something you had a right to use it for. I am done with HSA if they don't get rid of this pathetic company!!! I wish I could give them no stars!!!!!!!

Stay far away from this company. My experience has been that they deny reimbursements even when clear written documentation is provided as requested It is as if they create layers and layers of administrative burden so as not to reimburse. Customer service is poor and when asking to speak to a supervisor they inform you that the supervisor will give you the same answer before you even speak to the supervisor. Following this they put you on hold for extended period of time hoping you will hang up hence it seems that any appeal to a supervisor is already determined in advance of your appeal if you do have the opportunity and time to wait on the phone In the opinion their business practices fall far short of what customers should expect and what is common practice industry standards. I would not recommend doing business with

I just ended a call with customer service. Talking with their CS is a waste of time. I submitted receipts for both my Dr's visit and the Uber ride to and from, and they still denied the claim. Not to mention, they were only offering pennies compared to the actual cost. Its as if you are asking to use their money not yours. I am most unhappy with this provider, and hoping my job will find another provider for the next open enrollment.

HORRIBLE!!! Save yourself the aggravation of signing up for this. I’ve trying to get reimbursed, talk to a live agent or get an email back & have gotten NOWHERE. This is truly a terrible company to do business with. I have had other HSA accounts in years past & had NEVER had as many issues as I do with TASC. I can’t wait for my fiscal year to end and be done with this company.

Bad. Regularly denies rebursements even after all documents are provided. Will not use them next year and suggesting to employer to move to another benefits admin.

I have a coworker who gets a GYM MEMBERSHIP PAID FOR BY THEIR FLEXIBLE SPEDNING CARD, yet they consistently deny my doctors office copays and medication copays. This utterly ridiculous as I have medical issues and my coworker DOES NOT. She is not obese and has zero medical issues. Next year I will not be reenrolling as this company seems like just a scam. Will go through the necessary steps to see if my company can change who they go through for flexible spending so it benefits the workers and the people like me who have a ton of medical expenses.

It took a month for me to get a warby parker rx eyeglass order fulfilled. My order kept being declined, but WP couldn't see the decline code and TASC never once informed me of a decline. When I finally learn I'm $7 dollars short on the transaction after having it run multiple times over a month due to the lack of communication from TASC, I finally run it for the exact amount on the card and it was still denied. So I contact WP for 2 hrs, and TASC for another 1 hour to get resolution. At first TASC transferred me telling me they couldn't' run transactions with WP on the line, even after claiming they couldn't locate the transaction in question. Eventually they agree to, and it takes all of 5 minutes for the transaction to run successfully. This morning, after having both parties on the line yesterday---I'm now being asked to provide additional verification...for eyeglasses. I'm not sure this place is worth the tax savings given the sheer amount of man hours it took for me to get glasses. Groupon is easier if you get glasses and exam for a flat rate fee, than calling and dealing with TASC and 3rd parties.