TASCReviews of tasconline.com

NEGATIVE STARS…. what a complete joke- Nobody gives the same answers and 3 weeks for reimbursements that are mostly denied for reasons that aren’t relevant

It’s a shame I can’t leave a zero star review. This company took over for another and now they are asking for tons of paperwork for very simple claims. The claims process is incredibly time consuming, then I have to jump through hoops to get the “reimbursed” money back. For me specifically, they are handling medical claims relating to foster kids but they clearly have NO IDEA what the process looks like for foster parents. I was told today to just go to my doctor’s patient portal; the lady was super confused when I told her that I can’t access patient portals as a foster parent. I’m just trying to claim mileage and they want a medical coded EOB. The previous company accepted the same doctor’s note I give to the school.

If I could give a zero, I would. The claim processors are a bunch of incompetent people who relish in denying reimbursement claims for random reasons. Claims that were approved for years are now denied as "ineligible expense" and out-of-pocket dental expenses (like CT scan) that are not covered by insurance are all of a sudden denied! Go figure.

Thet randomly decide to not reimburse saying they cannot verify. Well a box of bandaids is an allowable expense and that receipt does not have a my name and code. But I submit a charge for my deductible with date of service, name, hospital name and they reject three times for needing more information. Horrible and tired of esclating for the 5th time this year.

1. It took 6 months to receive my benefit card 2. All claims prior to that I had to pay out of pocket are being denied even after submitting the bill as prompted during the online claim process. 3. I contest the denial via the customer service portal, and the response is "file a new claim". UNACCEPTABLE. If my employer does not drop Tasc for next year I will be cancelling my participation.

I really wish I could give zero stars for this company. We have the flex spending for dental and vision through the State of Louisiana. It has been nothing but issues since day one. Could not set up online access. They required human resources to send in something verifying my email address. They would not allow me to add my email address myself after verifying all my personal information. So I still 7 months later cannot set up an online account. Now, they need me to verify transactions on the online portal or they will not pay for them. The portal they are denying me access to!!! Oh, and they also changed banks in the middle of the year with no prior warning so my old card did not work when my wife went in for dental work. We had to pay out of pocket. We cannot get reimbursed because again we cannot get into the online portal. Not to mention, it depends on who you get on the phone each day. I work everyday and can't be calling to take care of this garbage. My wife takes care of all our information. 5 different people had no problem talking to my wife to take care of the information. We came across one lady who would not speak to her unless I am there too. I am sorry I cannot stop work to verify that you can talk to my wife to take care of our business. So frustrating. Stay far away from this company. Don't sign up for a flex spending. It would be 100% better to put that money in a savings account and use it that way.

The company is trash. They don't reimburse and refuse for any type of reason. I sent them copies of medical bills. They didn't care and never reimbursed anything. Tasc shouldn't exist.

It gets worse and worse every year. They started declining our cards for transactions that have been working for the past 2 years, then declined the reimbursement request and require a tax form-esque document and an essay to be MAILED OR FAXED TO THEM. I'm literally ready to leave my company over it.