TASCReviews of tasconline.com

The management in this company is awful. They closed one of my account cards without my knowledge . I asked for another card and they said they were taking care of it. Had to call back to find out they never took care of my card. And when they finally took care of things my company was switching card handlers. I didn’t receive my new card until 3 weeks later.

New York State has been using TASC to facilitate our flex spending accounts. I have enrolled for the last two years and they have become increasingly worse, making it harder to get reimbursed for services, asking for more documentation than they did in previous years for the same services. For a gym membership, they used to just reimburse with a receipt. Then last year, they wanted a letter of medical necessity and a receipt of payment. Now, this year, they want a letter of medical necessity AND a letter of service from the gym and itemized dates of service and what services I received from the gym. This is absolutely overly intrusive and time consuming to be reimbursed for $20 monthly fee that should be considered preventative care. I will be complaining to New York State.

TASC is horrible to work with!!! They deny practically everything and don't provide clear reasons as to why items are being denied or put something about needing date of service when the receipt clearly has the date of service on and forces you to call their customer service line where the employees have a hard time finding why services are denied and then make it even harder to repay back YOUR OWN MONEY when in our case I'm so fed up with trying to get certain things approved it's not worth the headache anymore and definitely questioning the return value at tax time over a measly amount of money when it's MY money being taken out anyway!!! TASC, you suck!!!!!

This company's representatives are based out of the country making it hard to understand them. They have no clue how to do their jobs you basically have to hold their hands and tell them what to look for before theybare able to answer a simple question or get claim accepted. Sad when a member knows more than the out of country employees. Extremely frustrating.

The continue to not pay this "benefit" be it to me or to my healthcare providers and when I question why they say they are completing a system update with no information about about how long this update will take. Right now it has been 60+ days of this system update while they hold MY MONEY hostage.

I have experienced repeated and serious problems with TASC’s handling of my commuter benefits account, resulting in loss of access to my own payroll-deducted funds for extended periods of time. A December 2025 contribution deducted from my paycheck on December 18 was not posted until midnight on December 31, making the funds unusable for legitimate December transit expenses. In January 2026, my account showed an available balance, yet my transit card was declined with the message “No available fund.” TASC’s system also prevented me from submitting reimbursement claims for eligible December expenses under my 2025 account. When I eventually submitted the claims under the 2026 account, they were denied with inconsistent and contradictory reasons that did not apply. As a result, the unused funds from my 2025 contribution were effectively forfeited. On January 2, 2026, a $170 payroll deduction was initially reflected in my account as $113.33, with no explanation. Customer service could not account for this discrepancy. Later, the contribution amount was reduced to $0, despite the $170 having already been deducted from my paycheck. I contacted TASC customer service multiple times. Representatives were unable to explain missing funds, declined transactions, or system errors, and ultimately advised me to contact my employer’s HR department rather than resolving the issues. This is not an isolated incident. I experienced a similar unexplained loss of funds last year, which was only resolved after direct intervention from my HR Director. As a result, my money was deducted from payroll but unavailable for use, reimbursements were blocked or improperly denied, and I have had to spend significant time tracking unreimbursed expenses and monitoring account discrepancies. This level of administration is unacceptable for managing pre-tax employee funds. Based on my experience, TASC’s processes lack transparency, reliability, and effective customer support. I have raised these concerns with my employer and questioned why such an unreliable administrator is being used to manage employee commuter benefits.

In past years, haven't had any problems. This year, want me to pay for everything I can't find a receipt for, which they let me know at the end of the year. Got the receipts I did have, and submitted them, but have not heard back for weeks. Attempted to call them multiple times, but their office are always closed (every time I called EST 8-5 pm on a weekday since the beginning of December).

The company is a total scam. They want you submit all types of information about a claim. Just to deny the claim. No amount of information you submit is enough. The card they send you use to pay a bill and they still want you to submit documentation. You're literally fighting these people for your own money. It would be best to just open a separate account for your medical expenses and pay from that account. I've submitted claims tried to pay medical bills with the card. And they reject everything.