Humbert B.
Rubbish scam website
Rubbish scam website. Terrible site, don't bother ordering, my shipment has conveniently gone missing and they refuse to do anything other than have a bot reply to all messages. Have had no help in recovering my order. Don't use
Response from TapstitchDec 23, 2025
Hi Humbert, We’re very sorry to hear about your experience and understand how upsetting it is when a shipment doesn’t arrive as expected—especially during such a busy time of year. To provide some context, this period is our peak season, and it also coincides with the global logistics peak leading up to Christmas. While this does not excuse the inconvenience you’ve faced, it does mean that delays and exceptions within the shipping network can unfortunately occur more frequently. That said, your case has now been escalated for manual review, and a senior support specialist will be reaching out to you directly to assist with investigating the shipment status and working toward a resolution. We want to reassure you that your messages are not being ignored, and this is not handled by automated responses alone. We sincerely apologize that your second order did not meet expectations and for the frustration this situation has caused. We truly hope you’ll allow us the opportunity to follow up properly and provide the level of service you deserve. Thank you for bringing this to our attention. – The Tapstitch Team ❤️