Katie
We have been using Tapstitch for their…
We have been using Tapstitch for their product range, which is genuinely strong, but recent fulfilment changes have caused serious issues for our business. We specifically requested USA fulfilment, yet our orders are now being routed through China. As a result, delivery times have blown out from an average of around 7 days to 17+ days, with some orders likely taking close to a month to arrive. Support was able to provide information about what had changed, but unfortunately they were not helpful in actually resolving the issue or offering a practical fix. We now have six very unhappy customers and expecting more to come and we would not have even known about the fulfilment change if they had not contacted us asking why their orders were taking so long. At this point, we are now looking for a new POD supplier in the USA and will most likely remove Tapstitch products from our site. Great product range, but sellers should be very careful if delivery times and fulfilment location matter to their business as regardless of whether you choose USA Fulfilment they will still route your orders through China taking + 30 days for orders to be delivered
Response from TapstitchJun 21, 2026
Hi Katie, Thank you for sharing your experience. We’re genuinely sorry to hear about the challenges this has caused for your business and your customers. After reviewing the situation, we found that the products involved in these orders were not available for USA fulfillment. In such cases, orders are fulfilled using the alternative fulfillment route selected for those products so that production can proceed and the order can still be completed. We understand how important fulfillment location and delivery timelines are, especially when managing customer expectations. While we continue to expand our USA fulfillment catalog, we acknowledge that our current coverage may not yet meet every seller's requirements. We're also sorry that our support team was unable to provide a more practical solution at the time. Your feedback has been shared internally, and we're working to improve both our communication and guidance in situations like this. We truly appreciate your support of Tapstitch's product range over time. While we understand your decision, we hope that as our USA fulfillment capabilities continue to grow, you'll consider giving us another opportunity in the future. Thank you again for your feedback and understanding. – The Tapstitch Team